MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 3, 2026

Hi Chris, I’m really sorry to read about your experience. During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch and responses. This is not the experience we want for our customers, especially when it comes to cancellations and returns. We’re also sorry to hear that you did not receive a response to your return requests, as that’s not how things should be handled. If you’re open to it, please reach out to us again with your order details and we will do our best to help you move forward with this. We truly apologize for the frustration this has caused. Kind regards, MagnetChess

Response from MagnetChessApr 3, 2026

Hi Kelly, I’m really sorry to read about your experience and understand why you feel upset after everything you’ve gone through. During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch and responses. We are a small family business, and while we always do our best, this period put a lot of pressure on our operations. In some cases, this also meant that shipping updates were sent later than expected, which added to the frustration. If you’re open to it, please reach out to us again with your order details so we can go through this with you and see how we can help move things forward. We truly apologize for the inconvenience and appreciate you taking the time to share your feedback. Kind regards, MagnetChess

Response from MagnetChessApr 3, 2026

Hi Emma, I’m really sorry to read about your experience. During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch. In some cases, there were also issues with the courier where delivery attempts or updates were not accurate, which may explain what you experienced. We are a small family business, and while we always aim to respond and resolve things quickly, we clearly fell short here, especially with the lack of follow-up after your messages. If you’re willing, please reach out again with your order details so we can check what happened and do our best to help sort this out for you. We truly apologize for the frustration and disappointment this has caused. Kind regards, MagnetChess

Response from MagnetChessApr 3, 2026

Hi Rose, I’m really sorry to read this and understand why you feel this way after not getting the response you expected. During the holiday period we experienced a much higher number of orders than expected, which led to delays in both dispatch and replies. We know that being left without answers is frustrating, and we’re sorry for that. We are a small family business and we do our best to support every customer, so we’re sorry that this is how things felt from your side. If you’re willing, please reach out to us again with your order details so we can check what happened and try to help resolve this for you. Kind regards, MagnetChess

Response from MagnetChessApr 3, 2026

Hi Donna, I’m really sorry to read about your experience and for the long delay you’ve had to deal with. During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch and updates. We are a small family business and we do our best to respond to every customer, so we’re sorry that this is how things felt from your side. If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you. We truly apologize for the frustration and inconvenience this has caused. Kind regards, MagnetChess

Response from MagnetChessApr 5, 2026

Hi D, We’re very sorry to hear that you’re still waiting for your order and that you haven’t received updates to your enquiries. We completely understand why this would be concerning, especially when the tracking has not updated. We are a small family-run business, and during that period we experienced a much higher number of orders than expected, which unfortunately caused delays in both shipping and customer support responses. We would really like the opportunity to make this right for you. If you could please contact our support team again with your order details or the email used at checkout, we will review your case as a priority and arrange for your order to be resent as soon as possible. We sincerely apologize for the frustration caused and appreciate your patience. Kind regards, MagnetChess

Response from MagnetChessApr 5, 2026

Hi MaryBeth, I’m really sorry to read about your experience and understand how disappointing it must feel to still be waiting for your order after placing it in December. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral. While we’re incredibly grateful, it did cause delays in both shipping and responding to customers as we worked to catch up. We’re sorry that you didn’t receive the updates you were expecting and that you felt left without a response. If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you. We truly apologize for the frustration this has caused. Kind regards, MagnetChess

Response from MagnetChessApr 6, 2026

Hi Clarissa, I’m really sorry to read about your experience and understand why you feel this way after waiting so long without receiving your order. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral. While we’re incredibly grateful, it did cause delays in both shipping and responses as we worked to catch up. We’re sorry that the updates and communication did not come through as clearly as they should have. If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you. We truly apologize for the frustration this has caused. Kind regards, MagnetChess