MagnetChessReviews of magnetchess.shop

Response from MagnetChessDec 15, 2025

Hi, Thank you for your review. We are very sorry for the worry and frustration this situation has caused. We are a small family business and have recently experienced a very high volume of orders, which has unfortunately led to delays in our communication and dispatch times. We completely understand how concerning this must be, especially with Christmas approaching. Our emails can sometimes end up in junk or spam folders, so please do check there as well. If you haven’t received our messages, please send us a direct message with your order details and we will prioritise checking the status for you. We sincerely apologise for the delay and lack of communication and truly appreciate your patience.

Response from MagnetChessDec 15, 2025

Hi, Thank you for your review. We are very sorry for the delay and understand how frustrating this must be, especially with Christmas coming up. We are a small family business and have recently had a very high volume of orders, which has caused some delays in dispatch. The quality checks are in place to ensure you receive a product that meets our standards, and we truly apologise for the wait. Please also check your junk or spam folder, as our emails can sometimes end up there. If you haven’t received any updates, please message us directly with your order details so we can prioritise checking your order for you. We greatly appreciate your patience and are very sorry for the inconvenience caused.

Response from MagnetChessDec 15, 2025

Hi Hogan, thank you for your review. We are very sorry for the frustration and worry this situation has caused. We are a small family business and have recently experienced a very high volume of orders, which has unfortunately led to delays in communication and dispatch. We completely understand how concerning this must feel. Our “Contact Us” emails can sometimes end up in junk or spam folders, so please check there as well. If you haven’t received any messages from us, please send us a direct message with your order details so we can prioritise checking the status for you and provide the updates you need. We sincerely apologise for the delay and lack of communication and truly appreciate your patience.

Response from MagnetChessDec 15, 2025

Hi K.M, thank you for your review. We are very sorry for the frustration and concern this has caused. We are a small family business and have recently experienced a very high volume of orders, which has unfortunately led to delays in our communication. We completely understand how upsetting this situation must be. Please be assured that we are a genuine business and want to resolve this for you. Our emails can sometimes end up in junk or spam folders, so please check there. If you haven’t received any messages from us, please send us a direct message with your order details so we can prioritise checking your order and assist you with either delivery or a refund. We sincerely apologise for the inconvenience and appreciate your patience while we work to resolve this.

Response from MagnetChessDec 15, 2025

Hi Lisa, thank you for your review. We are very sorry for the delay and the frustration this has caused, especially when these were intended as gifts. We are a small family business and have recently experienced a very high volume of orders, which has unfortunately led to delays in dispatch and communication. The quality checks are in place to ensure you receive a product that meets our standards, and we sincerely apologise for the wait. Please also check your junk or spam folder, as our emails can sometimes end up there. If you haven’t received any updates, please message us directly with your order details so we can prioritise checking your order for you. We truly appreciate your patience and are very sorry for the inconvenience caused.

Response from MagnetChessDec 15, 2025

Hi Debra, Thank you for your review. We are very sorry for the frustration and disappointment this has caused. We are a small family business and have recently experienced a very high volume of orders, which has unfortunately led to delays in dispatch and in responding to messages. We completely understand how concerning this must feel. Our emails can sometimes end up in junk or spam folders, so please check there as well. If you haven’t received any updates, please send us a direct message with your order details so we can prioritise checking your order and provide you with accurate shipping information. We sincerely apologise for the delay and lack of communication and truly appreciate your patience while we work to resolve this.

Response from MagnetChessDec 15, 2025

Hi Dr. Hündling, Thank you for your review. We are very sorry for the frustration and concern this situation has caused. We are a small family business and have recently experienced a very high volume of orders, which has unfortunately led to delays in both dispatch and communication. We completely understand how worrying this must feel. Our emails can sometimes end up in junk or spam folders, so please do check there as well. If you haven’t received any updates, please send us a direct message with your order details so we can prioritise checking your order and provide you with accurate shipping information. We sincerely apologise for the delay and lack of communication and truly appreciate your patience while we work to resolve this.

Response from MagnetChessDec 7, 2025

Hi there, thank you for sharing this with us. I am very sorry for the frustration around your cancellation request. Our team packs orders extremely quickly which sometimes makes it impossible to stop an order once it has entered the shipping process. Your order is fully confirmed and already on its way, and you will receive your tracking information as soon as the carrier scans the package. Please feel completely confident. Every order placed with us is delivered, and if you ever need assistance we handle everything directly with you. We are here to support you personally until you have received your package. Thank you for your patience, and we will send you your tracking details as soon as they update.