MagnetChessReviews of magnetchess.shop

Response from MagnetChessDec 15, 2025

Hi Kathy, Thank you for your review. We are very sorry for the frustration and worry this has caused. We are a small family business and have recently had a high volume of orders, which has led to delays in our responses. We completely understand how concerning this must be. Our emails can sometimes end up in junk or spam folders, so please do check there as well. If you haven’t received our messages, please send us a direct message with your order details and we will prioritise checking this for you. We sincerely apologise for the delay and lack of communication and appreciate your patience.

Response from MagnetChessMay 1, 2026

Hi Lauri, We sincerely apologize for the frustration and concern you have experienced. We understand how upsetting it is to order Christmas gifts and not receive clear delivery updates, tracking information, or a response to your emails. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. If you have still not received your order, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChessDec 13, 2025

Hi N, We are very sorry for the delay and for the frustration this caused. We are a small family business, and after our store unexpectedly went viral, we experienced delays in processing and responding to some orders. We did send you an email regarding your order, but it may have gone to your junk or spam folder. That said, we sincerely apologize for the lack of communication and the delay you experienced. If you are able to message us directly, we would be more than happy to look into your order and provide a clear update for you. We truly want to make this right. Thank you for sharing your experience, and we are very sorry again for the inconvenience.

Response from MagnetChessDec 13, 2025

Hi, We are very sorry for the worry and frustration this has caused. We understand how concerning it is not to receive an update or tracking information after placing an order. We are a small family business, and after an unexpected increase in orders, some shipments and responses were delayed. We sincerely apologize for the lack of communication around your magnetChess order. Please reach out to us directly so we can check your order from 1.12.2025 and provide you with a clear update on the delivery status. We truly want to reassure you and make this right. Thank you for sharing your experience, and we are very sorry for the inconvenience.

Response from MagnetChessDec 13, 2025

Hi, We’re really sorry for the frustration this caused. We completely understand how stressful it is to accidentally order more than intended and then not hear back when trying to fix it. We’re a small family business, and after a recent surge in orders, we fell behind on responding as quickly as we normally would. We’ve since made improvements to make sure messages are answered faster and cancellations or changes can be handled more smoothly. The charge showing from Sweden is just our payment processor, but we want to reassure you that your order and payment are completely legitimate. Please reach out to us directly so we can take a look at your order and get this sorted for you. We really care about our customers and want to make sure everyone has a positive experience with us. Thank you for sharing your experience, and again, we’re very sorry for the inconvenience.

Response from MagnetChessDec 13, 2025

Hi Stefano, We’re really sorry for the frustration this caused. We completely understand how disappointing it is to place an order and not hear back when trying to make changes. We’re a small family business, and after a recent surge in orders, some responses were slower than we would have liked. We sincerely apologize for the lack of communication. Please reach out to us directly so we can check your order and help with any changes you need. We truly want to make sure you have a good experience with us. Thank you for sharing your feedback, and we’re very sorry again for the inconvenience.

Response from MagnetChessDec 13, 2025

Hi Paul, We’re very sorry for the worry and frustration this has caused. We completely understand how upsetting it is to place an order and not hear back. We’re a small family business, and after a recent surge in orders, some responses and shipments have been delayed. We sincerely apologize for the lack of communication. Please reach out to us directly so we can check your order and provide a clear update. We want to make sure your order is taken care of. Thank you for sharing your experience, and again, we’re very sorry for the inconvenience.

Response from MagnetChessMay 1, 2026

Hi Tony, We sincerely apologize for the frustration and concern you have experienced. We understand how upsetting it is to place an order, send multiple follow-up emails, and not receive any response or update. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. If you have still not received your order or any update, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess