MagnetChessReviews of magnetchess.shop

Response from MagnetChessMay 1, 2026

Hi Alan, We sincerely apologize for the frustration and concern you have experienced. We understand how upsetting it is to place an order, make payment, and not receive updates, responses, or delivery. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. If you have still not received your order or any updates, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChessMay 1, 2026

Hi Conor, We sincerely apologize for the frustration and concern you have experienced. We understand how upsetting it is to feel left without responses after reaching out multiple times. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. If you have still not received your order or any updates, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChessDec 16, 2025

Hi Judith, Thank you for taking the time to share your experience. We are truly sorry for the frustration and concern this has caused. We are a small family run business and experienced an unexpected viral surge in orders just before Christmas. While we are very grateful for the support, this did impact our response times and order processing. This is not the standard of communication or service we aim to provide. We want to reassure you that we are not a scam and that we are actively fulfilling all orders as quickly as possible. We are very sorry for the delay and the poor communication, and we truly appreciate your patience. Please email us directly so we can check your order and assist you as soon as possible.

Response from MagnetChessMay 1, 2026

Hi James, We sincerely apologize for the frustration and concern you have experienced. We understand how worrying it is to place an order, receive only an automated confirmation, and then not receive further updates despite following up. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. If you have still not received any update on your order, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChessMay 1, 2026

Hi Brad, We sincerely apologize for the frustration and concern you have experienced. We understand how upsetting it is to place an order, not receive shipping confirmation, and feel like your messages are not being answered. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. We also understand your concern about not receiving replies to your emails. We are committed to resolving this and ensuring every order is properly reviewed and addressed. If you have still not received your order, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChessMay 1, 2026

Hi There, We sincerely apologize for the frustration and disappointment you have experienced. We understand how concerning it is to receive unclear updates and not have access to a valid tracking link, especially after placing your order well in advance. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. We also understand your concern regarding the “Quality Control” message and the lack of tracking visibility. We want to look into this properly and ensure your order is clearly resolved. If you have still not received your order or a working tracking update, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChessMay 1, 2026

Hi John, We sincerely apologize for the frustration and concern you have experienced. We understand how upsetting it is to wait for an order, especially after receiving a “quality inspection” update, and then not receiving further tracking information or replies to your emails. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. If you have still not received your order or any tracking details, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChessMay 1, 2026

Hi Kylie, We sincerely apologize for the frustration and disappointment you have experienced. We understand how upsetting it is to wait for an order intended for Christmas, especially when communication feels delayed and unclear. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. If you have still not received your order or need further clarification, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess