MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 30, 2026

Hi John, We sincerely apologize for the frustration and disappointment you have experienced. We understand how concerning it is to place an order and not receive tracking updates or responses, especially after attempting to contact support multiple times. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. If you have still not received your order, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChessMay 1, 2026

Hi Pernille, Vi beklager dybt den frustration og skuffelse, du har oplevet. Vi forstår, hvor frustrerende det er at afgive en ordre og ikke modtage varerne, opdateringer eller et klart svar. Vi vil gerne forsikre dig om, at vi er en seriøs, lille familieejet virksomhed, og at alle ordrer bliver ekspederet. I løbet af julen oplevede vi en pludselig stigning i antallet af ordrer, efter at vi blev viralt kendt, hvilket påvirkede behandlingsstederne og forsinkede svarene fra kundesupporten. Vi forstår også din bekymring omkring kommunikationen og de manglende svar, du har modtaget indtil videre. Vi vil gerne have mulighed for at gennemgå din sag grundigt og sikre, at den bliver løst. Hvis du stadig ikke har modtaget din ordre, bedes du venligst kontakte os med dit ordrenummer eller den e-mailadresse, der blev brugt ved kassen, så vi kan gennemgå din ordrestatus i detaljer. Vi vil med glæde give dig en opdateret status, arrangere en ny forsendelse, hvis det er nødvendigt, eller udstede en refusion, hvis det er relevant. Kind regards, MagnetChess

Response from MagnetChessMay 1, 2026

Hi There, We sincerely apologize for the frustration and inconvenience you have experienced. We understand how disappointing it is to place an order for a Christmas gift, receive only a confirmation email, and not receive further updates or responses to your enquiries. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. If you have still not received your order or any further updates, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChessMay 1, 2026

Hi There, We sincerely apologize for the frustration and disappointment you have experienced. We understand how upsetting it is to order a Christmas item and not receive it, especially when you’ve also not received a response to your emails. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. If you have still not received your order or an update on delivery, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChessMay 1, 2026

Hi Marian, We sincerely apologize for the frustration and concern you have experienced. We understand how worrying it is to place an order and not receive further updates or responses beyond the initial confirmation. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. If you have still not received any updates on your order, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChessMay 1, 2026

Hi Sarah, We sincerely apologize for the frustration and disappointment you have experienced. We understand how upsetting it is to place orders intended for Christmas presents and not receive the items or responses to your emails. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. If you have still not received your order or any updates, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChessMay 1, 2026

Hi Dawn, We sincerely apologize for the frustration and inconvenience you have experienced. We understand how concerning it is not to receive tracking information or responses after reaching out multiple times. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. If you have still not received your tracking details or any update on your order, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChessMay 1, 2026

Hi Glenda, We sincerely apologize for the frustration and concern you have experienced. We understand how unsettling it is to place an order and only receive the initial confirmation email without further updates. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. If you have still not received your order or any tracking information, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess