MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 30, 2026

Hi Sue, We sincerely apologize for your experience and understand how concerning and frustrating this situation must be. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. If you have still not received your order, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChessApr 30, 2026

Hi Alison, We sincerely apologize for the distress and frustration this situation has caused. We understand how serious your concerns are, especially given the circumstances surrounding your purchase. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. We take feedback like this very seriously and are committed to resolving all outstanding issues. If your order has not arrived or you have not received clear communication, we want to make this right as quickly as possible. Kindly contact us with your order number or the email address used at checkout so we can investigate your case in detail. We will provide a clear update on your order status and, where necessary, arrange a reshipment or issue a refund in accordance with our policies. Kind regards, MagnetChess

Response from MagnetChessApr 30, 2026

Hi Sneha, We sincerely apologize for the frustration and inconvenience you have experienced. We completely understand how upsetting it is not to receive shipping confirmation or tracking details, especially after placing your order well in advance. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. If you have still not received your order, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChessApr 30, 2026

Hi Alessia, We sincerely apologize for the frustration and inconvenience you have experienced. We completely understand how upsetting it is not to receive shipping confirmation or tracking details, especially after placing your order well in advance. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. If you have still not received your order, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChessApr 30, 2026

Hi Luke, We sincerely apologize for the frustration and concern you have experienced. We understand how disappointing it is to place an order and not receive timely updates or responses to your messages. Please allow us to reassure you that we are a legitimate, family-run business, and all orders are processed and fulfilled. During the holiday period, we experienced an unexpected increase in order, which affected our processing times and delayed customer support responses. We also understand your concern about not being able to get a reply through email. We are committed to resolving this matter for you as quickly as possible. If you have still not received your order, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChessApr 30, 2026

Hi JB, We sincerely apologize for the frustration and concern you have experienced, and we understand why this situation feels worrying given the lack of updates and clarity. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. If you have still not received your order, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChessApr 30, 2026

Hi Lora, We sincerely apologize for the frustration and disappointment you have experienced. We understand how upsetting it is to feel left without updates after placing an order, especially when you were simply trying to confirm basic delivery details. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. If you have still not received your order, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChessApr 30, 2026

Hi Sally, We sincerely apologize for the frustration and inconvenience you have experienced. We understand how concerning it is when an order has not yet shipped and you are trying to cancel within the stated policy timeframe. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. We also understand your concern regarding your cancellation requests and the lack of resolution so far. We want to look into this properly and assist you as quickly as possible. If you have still not received assistance with your cancellation, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess