MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 30, 2026

Hi Patrick, We’re sorry to hear about your experience and understand how frustrating it is to be charged and then not see shipping updates or receive replies. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. We also apologize for the lack of response to your emails and the delay in shipping updates, that is not the experience we aim to provide. If you still need help, please contact us with your order number or the email used at checkout so we can check your order status and assist you as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 30, 2026

Hi Lara, We’re sorry to hear about your experience and completely understand how frustrating it is, especially with Christmas so close and no replies to your messages. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses across email and social channels. We also sincerely apologize that you haven’t received a reply despite multiple attempts , that is not the experience we aim to provide. Please contact us with your order number or the email used at checkout so we can locate your order immediately and prioritize your case. Kind regards, MagnetChess

Response from MagnetChessApr 30, 2026

Hi Mei, We’re sorry to hear about your frustration and understand why you feel disappointed, especially with the delay and the wording of the message you received. We want to reassure you that we’re a small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. Regarding customs and delivery, once a parcel leaves the initial dispatch stage and enters international transit or customs processing, updates and timing can vary depending on the carrier and destination country, which can sometimes lead to delays outside of our control. If you still need assistance, please contact us with your order number or the email used at checkout so we can review your order and help resolve this as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 30, 2026

Hi Olivia, We’re sorry to hear about your experience and understand how upset and frustrated you feel, especially after waiting since early December and not receiving further replies. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. If you still need help, please contact us with your order number or the email used at checkout so we can look into your order immediately and work toward a resolution as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 30, 2026

Hi Claire, We’re sorry to hear about your experience and understand your concern, especially with a young child in the home and wanting to cancel quickly after ordering. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. Regarding safety, our product undergoes strict quality control before each production run and complies with international safety standards. It is not subject to any recall or safety notice, and the magnets are tested for durability and appropriate sizing. If you still need assistance, please contact us with your order number or the email used at checkout so we can review your case and help resolve it as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 30, 2026

Hi Cam, We’re sorry to hear about your experience and understand how frustrating it is to be left without replies or clear updates after being told your order would arrive before Christmas. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. We also apologize for the lack of communication and the uncertainty around your delivery, that is not the experience we aim to provide. If you still need help, please contact us with your order number or the email used at checkout so we can check your order status and help resolve this as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 30, 2026

Hi Pip, We’re sorry to hear about your experience and understand how disappointing it is to still be waiting, especially with this being intended as a Christmas gift and with no response to your emails. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. We also sincerely apologize for the lack of shipping updates and replies to your emails, that is not the experience we aim to provide. If you still need help, please contact us with your order number or the email used at checkout so we can check your order status and help resolve this as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 30, 2026

Hi Karen, We sincerely apologize for your experience, and we completely understand your disappointment, especially given that these items were intended as Christmas presents. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. Regarding your order, it appears that tracking was issued; however, we understand your concern about the tracking page no longer working. We would like to investigate this matter further and ensure it is resolved as quickly as possible. If you have still not received your order, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess