MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 17, 2026

Hi Kathy, Thank you for taking the time to leave a review and share your experience. Over the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing, shipping, and customer support. This also resulted in longer dispatch and delivery times from our overseas warehouse. We’re very sorry for the longer wait and understand it wasn’t ideal, especially so close to Christmas. We really appreciate your patience while your order was on the way. We’re pleased to hear it arrived in time for Christmas and that the game has been enjoyed that means a lot to us. Thanks again for your kind feedback. Kind regards, MagnetChess

Response from MagnetChessApr 17, 2026

Hi Toni, Thank you for taking the time to share your feedback. Over the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing and shipping from our overseas warehouse. We understand your concerns about the lack of tracking updates and communication, and we’re sorry for the inconvenience this caused. We will take this seriously to improve our service. We’re glad to hear your order arrived safely and has been enjoyed. Thank you again for your support. Kind regards, MagnetChess

Response from MagnetChessApr 18, 2026

Hi Sarah, Thanks for your review, really good to hear you all had a great time with it on Christmas Day. Sounds like it worked perfectly for a group of four with two sets, which is exactly what we love to see. Always nice to know it helped make the day a bit more fun and brought everyone together. We really appreciate you taking the time to share your experience. Hope you keep enjoying it. Kind regards, MagnetChess

Response from MagnetChessApr 18, 2026

Hi Kelly, Thank you for taking the time to share your experience, we really appreciate it. We’re sorry to hear about the worry and uncertainty you had while waiting for your order, especially not having tracking updates or access to the website at times. Over the holiday period, we had a sudden increase in orders after going viral, which caused delays in processing, shipping, and tracking updates. We understand how frustrating this must have been, especially when trying to get updates. We’re really glad to hear your order arrived safely in the end and that your son is happy with it, that’s great to hear. Thank you again for your patience and for updating us with your experience. It means a lot. Kind regards, MagnetChess

Response from MagnetChessApr 18, 2026

Hi Helen, Thanks for taking the time to leave your review, we really appreciate it. We’re sorry for the delay and any inconvenience it may have caused, and we genuinely appreciate your understanding. We’re glad to hear the MagnetChess game arrived in time for Christmas and that everything reached you in good condition. We also appreciate your honest feedback on pricing , we’ve noted this and will make sure it’s shared with the team for review. Thanks again for sharing your experience. Kind regards, MagnetChess

Response from MagnetChessApr 19, 2026

Hi there, Thanks so much for taking the time to leave such a thoughtful review, we really appreciate it. We’re glad to hear your order arrived in time for Christmas Eve and that the tracking updates helped keep you in the loop. It’s also great to know you’re happy with the quality of the game and the pouch for storing the pieces, that’s exactly what we aim for. We’re sorry for the confusion around the packaging for a four-player set. It sounds like we could have explained that much more clearly upfront. We also appreciate your feedback about the instructions, especially regarding the circle size, that’s a really useful point and something we’ll look at improving so it’s clearer for everyone going forward. Thanks again for your kind words and helpful feedback, it genuinely means a lot and helps us make things better. Kind regards, MagnetChess

Response from MagnetChessApr 19, 2026

Hi Janette, Thanks so much for taking the time to share your experience, we really appreciate it. We’re glad to hear your order arrived safely in Brisbane just in time for Christmas, and that everything was in good condition and as described. Over the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing and shipping. It’s completely understandable that the lack of early tracking and updates caused some concern, so we appreciate your patience while the order was on its way. It’s lovely to hear you were looking forward to opening it with your family and grandkids, even if plans changed for now, we hope it brings you a lot of enjoyment when you do get the chance to play together soon. Thank you again for your support. Kind regards, MagnetChess

Response from MagnetChessApr 19, 2026

Hi David, Thank you so much for your kind review and for your patience with the delivery time. We really appreciate your understanding. We’re really happy to hear you’re enjoying the game and that you feel it’s good value and quality—that means a lot to us. Kind regards, MagnetChess