Jean
Not sure
Like so many others, I was super excited to get this game because it looks so fun! I even ordered 2! But, I thought that I would have received some notification regarding the status of the order I placed on 12/8/25 by now. I’ve heard nothing. I’ve emailed with no response. Like others, I wish I would have checked out this page before ordering. I never would have placed the order. I’m still hoping this isn’t a scam because the game looks great, but it kind of feels like one. It’s now 1/3/26, almost a month later, still nothing. I’ve received a couple emails saying it’s on its way, even tracking information, but the tracking link doesn’t work. I’ve emailed about the tracking link. No response. Do not order from here.
Response from MagnetChessApr 29, 2026
Hi Jean, We’re really sorry to hear about your experience and understand your frustration with the lack of updates and responses. We want to reassure you that we’re a genuine small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which unfortunately caused delays in processing, shipping, and customer support. We also apologize for the incorrect or non-working tracking link and the lack of reply to your emails. Please send us your order number and the email used at checkout so we can look into this immediately and either resolve the issue, reship your order, or arrange a refund. Kind regards, MagnetChess