MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 28, 2026

Hi Gary, We’re really sorry to hear about your experience and understand your frustration. We want to reassure you that we are a legitimate small family-run business and all orders are fulfilled. During that period, we had an unexpected increase in orders, which unfortunately led to delays in processing, shipping, and customer support. We also understand how concerning it is not to receive tracking updates or replies, and we sincerely apologize for that. This is not the level of service we aim to provide, and we’re actively working on improving both communication and fulfilment times. If you still need help, please contact us with your order details and we’ll prioritize looking into it for you right away. Kind regards, MagnetChess

Response from MagnetChessApr 28, 2026

Hi Christopher, We’re sorry to hear about your experience and understand your frustration. We want to reassure you that we are a legitimate small family-run business and all orders are fulfilled. During that period, we had an unexpected increase in orders, which unfortunately led to delays in processing, shipping, and customer support. We also understand your concerns around communication and tracking. In some cases, international shipments can take longer to update or require third-party tracking apps, which we know isn’t ideal and we’re working on improving this. That said, we’re very sorry the experience didn’t meet your expectations. If you still need assistance, please contact us with your order details and we’ll look into it for you as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 28, 2026

Hi Clayton, We’re really sorry to hear about your experience and understand your frustration. We want to reassure you that we are a legitimate small family-run business and all orders are fulfilled. During that period, we had an unexpected increase in orders, which unfortunately led to delays in processing, shipping, and customer support. We also understand how concerning it is not to receive tracking updates or replies, and we sincerely apologize for that. This is not the level of service we aim to provide, and we’re actively working on improving both communication and fulfilment times. If you still need help, please contact us with your order details and we’ll prioritize looking into it for you right away. Kind regards, MagnetChess

Response from MagnetChessApr 28, 2026

Hi Shantelle, We’re really sorry to hear about your experience and understand your concern. We want to reassure you that we are a legitimate small family-run business and all orders are fulfilled. During that period, we had an unexpected increase in orders, which unfortunately led to delays in processing, shipping, and customer support. We also sincerely apologize for the lack of communication this is not the standard we aim to provide. If you’re still waiting on your order, please reach out to us with your order number or the email used at checkout, and we’ll look into this for you right away and make sure it’s resolved as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 28, 2026

Hi Alasdair, We’re really sorry to hear about your experience and understand your concern. We want to reassure you that we are a legitimate small family-run business and all orders are fulfilled. During that period, we had an unexpected increase in orders, which unfortunately led to delays in processing, shipping, and customer support. We also sincerely apologize for the lack of communication, this is not the standard we aim to provide. If you’re still waiting on your order, please reach out to us with your order number or the email used at checkout, and we’ll look into this for you right away and make sure it’s resolved as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 28, 2026

Hi Glenda, We’re really sorry to hear about your experience and understand your concern. We want to reassure you that we are a legitimate small family-run business and all orders are fulfilled. During that period, we had an unexpected increase in orders, which unfortunately led to delays in processing, shipping, and customer support. We also sincerely apologise for the lack of communication, this is not the standard we aim to provide. If you’re still waiting on your order, please reach out to us with your order number or the email used at checkout, and we’ll look into this for you right away and make sure it’s resolved as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 28, 2026

Hi Benjamin, We’re really sorry to hear about your experience and understand why you’re concerned. We want to reassure you that we are a legitimate small family-run business and all orders are fulfilled. During that period, we had an unexpected increase in orders, which unfortunately led to delays in processing, shipping, and customer support. We also sincerely apologize for the lack of tracking updates and responses. If you’re still waiting on your order, please reach out to us with your order number or the email used at checkout, and we’ll look into this for you right away and make sure it’s resolved as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 28, 2026

Hi there, We’re really sorry to hear about your experience and completely understand your frustration. We want to reassure you that we are a legitimate small family-run business and all orders are fulfilled. During that period, we had an unexpected increase in orders, which unfortunately caused delays in processing, shipping, and customer support. We fully recognize that the lack of any response, even a simple update, is not acceptable and only adds to the concern. That’s on us, and we sincerely apologize for the poor communication. We’re actively working to improve our response times and keep customers better informed moving forward. If you’re still waiting on your order, please reach out to us with your order number or the email used at checkout, and we’ll look into this for you right away and make sure it’s resolved as quickly as possible. Kind regards, MagnetChess