MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 27, 2026

Hi Mim, Thank you for your feedback, and I’m really sorry for your experience. We understand how frustrating it must have been for your order to arrive late, especially as a Christmas gift. We want to reassure you that we are not a scam. We’re a small family-run business, and during the holiday season we experienced a sudden increase in orders after going viral, which led to delays in fulfilment and shipping updates. That said, we completely understand how worrying it is to be waiting this long, especially for Christmas presents, and we apologize for the lack of communication. Regarding safety concerns, our product undergoes strict quality control before every production run and complies with international safety standards. It is not included in any recall or safety notice. The magnets are tested for durability and correct size, and we have never had a safety incident related to our game. If you’re still willing, please send your order number (or the email used at checkout) and we will prioritize looking into this directly and getting you a clear update as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi Drew, We’re sorry to hear about your experience and understand how worrying this must feel, especially with Christmas approaching and no updates or replies to your emails. We want to reassure you that we are a legitimate business and all orders are fulfilled, but we recognize your experience hasn’t reflected that. As a small family-run business, we had an unexpected increase in orders during that period, which caused delays in shipping and customer support. We also acknowledge that not responding to messages is unacceptable, and we sincerely apologize. If you’re still willing, please send your order number (or the email used at checkout) and we will prioritize looking into this directly and getting you a clear update as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi Jen, We’re really sorry to hear about your experience, and we completely understand your frustration, especially given these were meant to be Christmas gifts. The conflicting updates, lack of tracking information, and delays you’ve described are not the standard we aim to provide, and we sincerely apologize for the confusion and poor communication. We’re a small family-run business, and during the holiday season we experienced an increase in orders after going viral, which led to delays in fulfilment and shipping updates. That said, we recognize this does not excuse the experience you’ve had. We take your concerns seriously, particularly regarding the refund request, and we would like the opportunity to review this properly. Please send us your order details so we can investigate as a priority and provide a clear resolution. Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi Kieran, We’re really sorry to hear about your experience, and we understand your frustration. Not receiving shipping information or any response is not the level of service we aim to provide, and we sincerely apologize for the delay and lack of communication. We’re a small family-run business, and during a recent increase in orders after going viral, we experienced delays in fulfilment and customer support. That said, we understand how concerning this is, especially when you haven’t had any updates. Your order is important to us, and we’d like to resolve this as quickly as possible. Please send your order number or the email used at checkout so we can prioritize your case and provide a clear update. We appreciate your patience and the opportunity to put this right. Kind regards, MagnetChess

Response from MagnetChessApr 28, 2026

Hi Ima, We’re really sorry to hear about your experience and understand your frustration. We want to reassure you that we are a legitimate business and all orders are fulfilled. We’re a small family-run business, and during that period we experienced an unexpected increase in orders, which unfortunately led to delays in shipping and customer support. We also understand your concern regarding the tracking information and sincerely apologize for the lack of communication. We are actively working to improve our shipping updates and response times so this doesn’t happen again. If you’re still waiting on your order, please reach out to us with your order number or the email used at checkout, and we’ll look into this for you right away and make sure it’s resolved as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 28, 2026

Hi Julie, We’re really sorry to hear about your experience and understand why you feel this way. We want to reassure you that we are a legitimate small family-run business and all orders are fulfilled. During that period, we had an unexpected increase in orders, which unfortunately led to delays in shipping and slower response times than normal. That said, we completely understand your frustration about not receiving replies to your emails and the delay with your order. We sincerely apologize for this, it’s not the standard we aim for, and we’re actively working to improve our communication and fulfilment times. If you’re still waiting on your order, please reach out to us with your order number or the email used at checkout, and we’ll look into this for you right away and make sure it’s resolved as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 28, 2026

Hi Vilma, We’re really sorry to hear about your experience and understand your frustration. We want to be clear that we are a legitimate small family-run business and all orders are fulfilled. During that period, we had an unexpected increase in orders, which unfortunately caused delays in processing, shipping, and customer support. Regarding cancellations, once an order moves into processing it can be difficult to stop, especially when it’s already been prepared for dispatch, which is why we were unable to cancel it at that stage. We understand this was disappointing, especially given your timing for Christmas. We also hear your concerns about shipping origin and expectations. We do work with international fulfillment partners to get orders out as efficiently as possible, but we understand this wasn’t clear enough and we’re sorry for any confusion this caused. We appreciate you sharing your feedback, even though your experience clearly didn’t meet expectations, and we’re actively working to improve communication and fulfilment times going forward. Kind regards, MagnetChess

Response from MagnetChessApr 28, 2026

Hi Ben, We’re really sorry to hear about your experience and understand your frustration. We want to reassure you that we are a legitimate small family-run business and all orders are fulfilled. During that period, we had an unexpected increase in orders, which unfortunately led to delays in shipping and slower response times than usual. We also understand your concern about not receiving replies, this is not the standard we aim for, and we sincerely apologize for the lack of communication. If you still need help, please contact us with your order details and we’ll prioritize looking into it for you right away. Kind regards, MagnetChess