MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 26, 2026

Hi Paula, We’re really sorry to hear about your experience and the frustration caused by not receiving updates or replies to your emails. We completely understand how worrying this must feel, especially as this was intended as a Christmas gift. We’re a small family-run business, and during that period we had an unexpected increase in orders, which led to delays in both shipping and customer support. Unfortunately, your order was affected by this, and we sincerely apologize for the lack of communication. We also understand your concerns, and we’re truly sorry for the disappointment this has caused. If you’re still open to it, please email us again so we can look into your order as a priority and assist you as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Scott, We’re really sorry to hear about your experience and the frustration caused by the delay and lack of communication. We completely understand why you feel disappointed, especially with your order intended for Christmas. We’re a small family-run business, and during that period we had an unexpected increase in orders, which led to longer processing times and delays in customer support. Unfortunately, your order was affected by this. We also understand your concerns regarding the email updates and discount code, and we’re truly sorry that this came across in a way that felt misleading. That was never our intention. We appreciate your feedback and are genuinely sorry we did not meet your expectations. If you would like us to look into your order further, please email us and we will assist you directly. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Anne, We’re really sorry to hear about your experience and the frustration caused by the lack of communication and updates on your order. We completely understand how disappointing this must feel. We’re a small family-run business, and during that period we had an unexpected increase in orders, which led to delays in both shipping and customer support. Unfortunately, your order was affected by this, and we sincerely apologize. We also understand your concern about receiving a standard response—that’s not how we want you to feel, and we genuinely do care about resolving each case properly. If you’re open to it, please email us again so we can check your order and assist you directly as a priority. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Neil, We’re really sorry to hear about your experience and the frustration caused by the delay and lack of updates. We completely understand how this has led to concern, especially after waiting without clear communication. We want to reassure you that we are not a scam company. We’re a small family-run business, and during that period we had an unexpected increase in orders, which caused delays in both processing and customer support. Unfortunately, your order was affected by this, and we sincerely apologize. We also understand your concerns and are truly sorry we didn’t provide the level of service you expected. If you’re still open to it, please email us so we can look into your order as a priority and assist you as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi Rosanna, Ci dispiace sapere quanto sia stata frustrante questa esperienza, soprattutto vista la mancanza di aggiornamenti sulla spedizione e di risposte alle tue e-mail. Comprendiamo la tua preoccupazione data la scarsa comunicazione e concordiamo sul fatto che questa esperienza non abbia soddisfatto gli standard che avrebbe dovuto. Vogliamo rassicurarti sul fatto che MagnetChess è un'azienda seria e che tutti gli ordini vengono evasi, ma riconosciamo che la tua esperienza non lo abbia dimostrato. Essendo una piccola azienda a conduzione familiare, abbiamo registrato un aumento inaspettato degli ordini in quel periodo, il che ha causato ritardi nelle spedizioni e nell'assistenza clienti. Detto questo, la mancata risposta alle e-mail è inaccettabile e ci scusiamo sinceramente. Se possibile, ti preghiamo di contattarci nuovamente indicando il numero dell'ordine (#103047) e daremo la priorità alla verifica dello stato di tracciamento, fornendoti immediatamente un aggiornamento chiaro. Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi Sarah, We’re sorry to hear about your experience and completely understand your frustration, especially after ordering on 7 December and not receiving any updates. We know how concerning this feels when there’s been no communication, and this is not the level of service you should receive. We want to reassure you that MagnetChess is a legitimate business and all orders are fulfilled, but we recognize your experience hasn’t reflected that. As a small family-run business, we had an unexpected increase in orders during that period, which caused delays in shipping and customer support. We also acknowledge that not responding to messages is unacceptable, and we sincerely apologize. If you’d like us to check your order and provide an update, please contact us with your order number and we will look into it straight away. Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi there, We’re sorry to hear about your experience and understand why you’re concerned, especially with no order updates or responses to your email. We want to reassure you that we are a legitimate business and all orders are fulfilled, but we recognize your experience hasn’t reflected that. As a small family-run business, we had an unexpected increase in orders during that period, which caused delays in shipping and customer support. We also acknowledge that not responding to messages is unacceptable, and we sincerely apologize. If you’re still willing, please send your order number (or the email used at checkout) and we will prioritize looking into this directly and getting you a clear update as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi Danielle, We’re sorry to hear about your experience and understand how worrying this must feel, especially with Christmas approaching and no updates or replies to your emails. We want to reassure you that we are a legitimate business and all orders are fulfilled, but we recognize your experience hasn’t reflected that. As a small family-run business, we had an unexpected increase in orders during that period, which caused delays in shipping and customer support. We also acknowledge that not responding to messages is unacceptable, and we sincerely apologize. If you’re still willing, please send your order number (or the email used at checkout) and we will prioritize looking into this directly and getting you a clear update as quickly as possible. Kind regards, MagnetChess