MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 27, 2026

Hi Christine, We’re very sorry to hear about your experience and understand how disappointing this must be, especially with Christmas timing and the lack of updates. We want to reassure you that we are a legitimate business and all orders are fulfilled, but we recognize your experience hasn’t reflected that. As a small family-run business, we had an unexpected increase in orders during that period, which caused delays in shipping and customer support. We also acknowledge that not responding to messages is unacceptable, and we sincerely apologize. We are actively working to resolve outstanding orders and improve our communication. We understand your frustration and respect your decision to contact your payment provider. If you still need assistance, we remain available to help resolve your order as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi Lisa, We’re sorry to hear about your experience and understand why this would feel concerning, especially with no updates or replies to your emails. We want to reassure you that MagnetChess is a legitimate business and all orders are fulfilled, but we recognise your experience hasn’t reflected that. As a small family-run business, we had an unexpected increase in orders during that period, which caused delays in both shipping and customer support. We also acknowledge that not responding to messages is unacceptable, and we sincerely apologize. If you’ve placed an order for 3 kits and are still waiting for confirmation or delivery, please contact us with your order number or the email used at checkout, and we will look into this straight away and ensure it is resolved as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi Robert, We’re sorry to hear how frustrating your experience has been, especially after such a long wait and poor communication from our side. We understand your disappointment, waiting 5 weeks with limited updates is not the experience we aim to provide. We want to reassure you that MagnetChess is a legitimate business and all orders are fulfilled, but we recognize your experience hasn’t reflected that. As a small family-run business, we had an unexpected increase in orders during that period, which caused delays in both shipping and customer support. We also acknowledge that our communication has not been good enough, and we sincerely apologize for that. We appreciate you taking the time to share your feedback, even though it’s clearly been a frustrating experience. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Lou, We’re really sorry to hear about your experience and the frustration caused by the lack of communication and delivery updates. We completely understand how upsetting this must be, especially with your orders intended as Christmas gifts. We’re a small family-run business, and during that period we had an unexpected increase in orders, which led to delays in both processing and customer support. Unfortunately, your orders were affected by this, and we sincerely apologize. We also understand why this situation has left you feeling this way, and we’re truly sorry we didn’t meet your expectations. If you’re open to it, please email us again so we can look into your orders as a priority and help resolve this for you as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Chantal, We’re really sorry to hear about your experience and how disappointed you feel, especially with these being intended as Christmas presents. We completely understand your frustration. We’re a small family-run business, and during that period we had an unexpected increase in orders, which caused delays in both shipping and customer support. Unfortunately, your order was affected by this, and we sincerely apologize for the lack of communication. We also understand your concerns about expectations around delivery times and agree that clearer communication would have helped. If you haven’t already, please email us again so we can look into your order as a priority and assist you with a resolution as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Cameron, We’re really sorry to hear about your experience and the frustration caused by the delays and lack of communication. We understand why this has left you feeling upset. We want to reassure you that we are not a scam company. We’re a small family-run business, and during that period we had an unexpected increase in orders, which unfortunately caused delays in both shipping and customer support. That said, we also acknowledge that not responding or keeping you updated was not acceptable, and we sincerely apologize. If you’re still open to it, please email us so we can look into your order as a priority and help resolve this for you as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Helen, We’re really sorry to hear about your experience and the frustration caused by the delay and lack of replies to your follow-up messages. We completely understand how disappointing this must be, especially as this was intended as a Christmas gift. We’re a small family-run business, and during that period we had an unexpected increase in orders, which led to delays in both processing and customer support. Unfortunately, your order was affected by this, and we sincerely apologize for the lack of communication. If you’re still open to it, please email us again so we can look into your order as a priority and assist you further as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Jane, We’re really sorry to hear about your experience and the frustration caused by the lack of updates and responses. We completely understand why this has been disappointing. We’re a small family-run business, and during that period we had an unexpected increase in orders, which led to delays in both shipping and customer support. That said, we also acknowledge that not keeping you properly updated was not good enough, and we sincerely apologize. If you’re still open to it, please email us again so we can check your order and assist you as quickly as possible. Kind regards, MagnetChess