MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 26, 2026

Hi Dan, We’re really sorry for the frustration and concern this situation has caused. We completely understand why it feels worrying when there are no clear tracking updates. We’re a small family-run business, and during that period we had an unexpected increase in orders, which led to delays in processing and dispatch updates. Your order has been affected by this, and we sincerely apologize for the delay and lack of clarity. We also understand your concerns regarding the tracking status and how this appears on your end. If you’re open to it, please email us so we can check your order details and give you a proper update as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi Jacqueline, We’re sorry to hear about your experience and understand your frustration, especially regarding the charge and lack of communication. We are a legitimate business, we’re a small family-run business, and during that period we had an unexpected increase in orders, which unfortunately caused delays in both shipping and customer support. That said, we also recognize that not replying to your emails is not acceptable, and we sincerely apologize. If you still have not received your order, please contact us with your order number or the email used at checkout, and we will look into this for you straight away and ensure it is resolved as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi Alissa, We’re sorry to hear about your experience and understand your frustration. We are a legitimate business, and all orders are processed and fulfilled, but we recognize your experience hasn’t reflected that. We’re a small family-run business, and during that period we had an unexpected increase in orders, which unfortunately caused delays in both shipping and customer support. If you still have not received your order, please contact us with your order number or the email used at checkout, and we will look into this for you straight away and ensure it is resolved as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi Bianca, We’re sorry to hear about your experience and understand your frustration. We understand your experience didn’t reflect it, but we want to reassure you that we are a legitimate business and all orders are fulfilled. We’re a small family-run business, and during that period we had an unexpected increase in orders, which unfortunately caused delays in both shipping and customer support. However, we acknowledge that not responding to your emails is unacceptable, and we sincerely apologize. If you still have not received your order, please contact us with your order number or the email used at checkout, and we will look into this for you straight away and ensure it is resolved as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi Lynette, We’re sorry to hear about your experience and understand your frustration. We understand your experience didn’t reflect it, but we want to reassure you that we are a legitimate business and all orders are fulfilled. We’re a small family-run business, and during that period we had an unexpected increase in orders, which unfortunately caused delays in both shipping and customer support. However, we acknowledge that not responding to your emails is unacceptable, and we sincerely apologize. If you still have not received your order, please contact us with your order number or the email used at checkout, and we will look into this for you straight away and ensure it is resolved as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi Stan, We’re sorry to hear about your experience and understand your frustration. We understand your experience didn’t reflect it, but we want to reassure you that we are a legitimate business and all orders are fulfilled. We’re a small family-run business, and during that period we had an unexpected increase in orders, which unfortunately caused delays in both shipping and customer support. However, we acknowledge that not responding to your emails is unacceptable, and we sincerely apologize. If you’re still waiting on your order, please contact us with your order number or the email used at checkout, and we will look into this for you straight away and ensure it is resolved as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi Mara, We understand how frustrating this has been, and we’re very sorry for the lack of communication especially given the timing around Christmas. We want to reassure you that we are a legitimate business, and all orders are processed and fulfilled, but we recognize your experience hasn’t reflected that. As a small family-run business, during that period we had an unexpected increase in orders, which caused delays in both shipping and customer support, meaning some orders did not arrive in time for Christmas as intended. That said, not replying to your emails is not acceptable, and we sincerely apologize. We are actively working to catch up and improve our response times, and we truly appreciate your patience. If you’re still waiting on your order, please contact us with your order number or the email used at checkout, and we will look into this for you straight away and ensure it is resolved as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi Lisa, We’re sorry to hear that you haven’t received your order and that you haven’t been able to get a response from us. We also understand how frustrating it is to receive follow-up emails requesting a review while still waiting for your items. We want to reassure you that we are a legitimate business and all orders are fulfilled, but we understand your experience hasn’t reflected that. As a small family-run business, we had an unexpected increase in orders during that period, which caused delays in shipping and customer support. We also acknowledge that not responding to emails is unacceptable, and we sincerely apologize. We are working to resolve all outstanding orders and improve our communication. If you’re still waiting on your order, please contact us with your order number or the email used at checkout, and we will look into this straight away and ensure it is resolved as quickly as possible. Kind regards, MagnetChess