MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 26, 2026

Hi Maris, We’re really sorry for the delay and the disappointment this caused, especially with your order being intended as Christmas gifts. We completely understand how frustrating that must have been. We’re a small family-run business, and during December we had an unexpected increase in orders, which led to longer processing times before shipment. Unfortunately, your order was affected by this. We also understand your concerns about shipping expectations and where the product is dispatched from, and we’re sorry this wasn’t clearer upfront. If you’re open to it, please email us so we can look into your order and see how we can make this right for you. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi, We’re really sorry for the delay and the lack of communication you experienced. We completely understand how disappointing this must have been, especially with your order being a Christmas gift. We’re a small family-run business, and during that period we had an unexpected increase in orders, which caused delays in both processing and responses. Unfortunately, your order was affected by this. We also understand your concern about shipping origin and expectations, and we’re sorry if this wasn’t clear at the time of ordering. If you’re open to it, please email us so we can check your order and help resolve this for you as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Sharyn, We’re really sorry for the lack of updates and the frustration this has caused. We completely understand how concerning it must feel to be charged and then not hear anything, especially when this was meant to be a gift. We’re a small family-run business, and during that period we had an unexpected increase in orders, which affected both our processing times and our ability to respond quickly. Unfortunately, your order was impacted by this. We also sincerely apologize for not replying to your messages—that’s not the experience we want to provide. If you’re open to it, please email us again so we can check your order and help resolve this for you as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Jen, We’re really sorry to hear about your experience and understand why this has been so frustrating, especially with two orders and no response. We want to reassure you that we are not a scam, but we completely understand how it may feel that way given the lack of communication and delivery issues. We’re a small family-run business, and during that period we had an unexpected increase in orders, which caused delays in both shipping and responses. Unfortunately, your orders were affected by this. We sincerely apologize for not getting back to you—that’s not the level of service we aim to provide. If you’re open to it, please email us again so we can check both of your orders and help resolve this for you as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Annie, We’re really sorry to hear about your experience and the frustration caused by the delay and lack of clear updates. We completely understand how upsetting this must be, especially with the order intended as a Christmas gift. We’re a small family-run business, and during December we had an unexpected increase in orders, which led to longer processing times before shipment. That said, we also recognize that the communication you received was not sufficient, and we sincerely apologize for that. If you’re still open to it, please email us so we can review your order and help resolve this for you as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Todd, We’re sorry to hear about your disappointment and the frustration caused by the delivery timeline and expectations around shipping. We understand how this can feel misleading when you’re expecting a local dispatch. We’re a small family-run business, and during December we had an unexpected increase in orders, which led to longer processing times before shipment. Your order was affected by this, and we apologize for the delay you experienced. We also understand your concerns about where items are shipped from, and we’re sorry this wasn’t clearer at the time of purchase. If you’d like us to look into your order further, please feel free to email us and we’ll help as best we can. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Christine, We’re really sorry to hear about your experience and the frustration caused by the lack of updates and responses. We completely understand why you feel disappointed. We want to reassure you that we are not a scam company, but we do acknowledge that the lack of communication and delay in shipping fell far below the standard we aim to provide. We’re a small family-run business, and during that period we had an unexpected increase in orders, which unfortunately affected both processing times and customer support. That said, this does not excuse your experience, and we sincerely apologize. If you’re still open to it, please email us so we can look into your order and help resolve this for you as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Mrs Watson, We’re really sorry to hear about your experience and the frustration caused by the lack of updates and communication. We completely understand how concerning this must have been, especially when you were expecting timely dispatch information. We’re a small family-run business, and during that period we had an unexpected increase in orders, which led to delays in both processing and customer support. Unfortunately, your order was affected by this. We also understand your concerns regarding email links and website security warnings, and we’re sorry for any confusion or worry this caused. If you’re open to it, please email us so we can look into your order and help resolve this for you as quickly as possible. Kind regards, MagnetChess