MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 13, 2026

Hi Debbie, Thank you so much for your kind feedback, we really appreciate it. We’re glad to hear you were kept updated throughout the process and that your order arrived safely, even if it took a little longer than expected. It’s great to know the communication helped keep you informed along the way. We’re also happy to hear you like the game and find it compact and easy to take with you when travelling. We hope it brings you lots of enjoyable moments once you start playing. Thank you again for your support and for taking the time to share your experience. It means a lot to our team. Kind regards, MagnetChess

Response from MagnetChessApr 13, 2026

Hi Jeanette, Thank you so much for your feedback and for your patience. We’re sorry your order arrived later than expected, especially before Christmas, but we’re really glad to hear that you received it and that the product met your expectations. We also appreciate you mentioning the updates during the process, our team is always working to improve communication and delivery times. Thank you again for your understanding and support. We truly appreciate it. Kind regards, MagnetChess

Response from MagnetChessApr 14, 2026

Hi Scott, Thank you very much for your feedback and your understanding. We are pleased to hear that your order arrived safely and that you are enjoying the game. We also appreciate your patience during the busy holiday period, when delays can sometimes occur due to high order volumes. This causes delays in processing, shipping, and responses to customer messages. Your kind words mean a lot to our team, and we are grateful for your support and trust in us. Thank you again for taking the time to share your experience. Kind regards, MagnetChess

Response from MagnetChessApr 14, 2026

Hi Kirby, We’re very sorry for the delay and for not responding to your emails. During the holiday period, we received a high volume of orders after going viral, which caused delays in shipping and customer support responses. We understand your frustration and sincerely apologize for the inconvenience. If you have not received your order, please send us your order number or email so we can check and resolve this as quickly as possible. Thank you for your patience and understanding. Kind regards, MagnetChess

Response from MagnetChessApr 14, 2026

Hi LB, Thank you for your feedback, and we’re sorry for the delay in delivery. During the holiday period, we received a high volume of orders after going viral, which led to longer processing and shipping times. We understand how this may have impacted your experience, especially for a gift. We’re glad to hear you’re enjoying the game and appreciate your recommendation. Thank you for your patience and understanding. Kind regards, MagnetChess

Response from MagnetChessApr 14, 2026

Hi Harry, Thank you for your feedback, and we’re sorry for the delay and lack of communication during your order. During the holiday period, we received a high volume of orders after going viral, which led to delays in dispatch and customer updates. We understand how concerning this experience must have been, especially over the Christmas period. We’re glad to hear your order eventually arrived and that you’re happy with the product. We appreciate your understanding and support. Kind regards, MagnetChess

Response from MagnetChessApr 14, 2026

Hi John, Thank you for your feedback, and we’re sorry for the delay and uncertainty while you were waiting. During the holiday period, we received a high volume of orders after going viral, which led to longer shipping times and delayed updates. We understand how this may have caused concern and frustration. We’re really glad to hear your order eventually arrived and that you’re enjoying the game. We appreciate your patience and understanding. Kind regards, MagnetChess

Response from MagnetChessApr 17, 2026

Hi Mark, Thank you for taking the time to leave a review. Over the holiday period, we experienced a sudden increase in orders after going viral, which caused delays in processing, shipping, and customer support. This also meant longer dispatch and delivery times from our overseas warehouse. We’re sorry for the delay in delivery, but we’re really pleased to hear the game has arrived and that your grandchildren are enjoying it. Thanks for your feedback. Kind regards, MagnetChess