MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 27, 2026

Hi there, We’re sorry to hear about your experience and understand your frustration. We understand your experience didn’t reflect it, but we want to reassure you that we are a legitimate business and all orders are fulfilled. We’re a small family-run business, and during that period we had an unexpected increase in orders, which unfortunately caused delays in both shipping and customer support. However, we acknowledge that not responding to your emails is unacceptable, and we sincerely apologize. If you’re still waiting on your order, please contact us with your order number or the email used at checkout, and we will look into this for you straight away and ensure it is resolved as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi Aruni, We’re sorry the delivery took longer than expected and that there were fewer magnets than anticipated, but we’re glad to hear you still enjoyed the game. We truly appreciate your feedback and your patience. We want to reassure you that we are a legitimate business and all orders are fulfilled, but we understand your experience hasn’t reflected that. As a small family-run business, we had an unexpected increase in orders during that period, which caused delays in shipping and some fulfillment issues. We also acknowledge that not responding to messages is unacceptable, and we sincerely apologize. We are working hard to improve both our service and communication. Thank you again for your understanding, support, and for taking the time to share your experience with us. Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi J, Thanks for taking the time to leave a review, really glad to hear your order arrived safely and was well packaged. We completely understand why you were worried at first, especially over Christmas when things tend to take a bit longer. A three-week delivery time in that period can feel slow, so we appreciate your patience. Just to reassure you, we are a legitimate business and all orders are fulfilled. That said, we do recognize that the experience hasn’t always felt that way for everyone. As a small family-run business, we had an unexpected increase in orders over that time, which did impact delivery times and how quickly we could respond to messages. We’re working on tightening all of that up so it runs more smoothly going forward. Thank you again for your understanding, support, and for taking the time to share your experience with us. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Susannah, We’re really sorry to hear about your experience and the frustration caused by the delay and lack of response to your emails. We completely understand how disappointing this must be, especially as it was intended as a gift for your cousins. We’re a small family-run business, and during that period we had an unexpected increase in orders, which led to longer processing times and delays in customer support. Unfortunately, your order was affected by this, and we sincerely apologize. If you’re still open to it, please email us again so we can check your order and assist you as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 29, 2026

Hi Kristy, Thank you so much for taking the time to share your feedback, we really appreciate it. We’re sorry to hear the product felt smaller than expected, but we’re glad your order did arrive and that you’ve been able to see it in person. Your comments about size and suitability are genuinely helpful and will be taken into account. We also really appreciate you raising safety concerns. Our product goes through strict quality control before every production run and complies with international safety standards. The magnets are tested for durability and correct sizing, and the product is not subject to any recall or safety notice. Thanks again for your support and for sharing your honest experience, it truly helps us improve. Kind regards, MagnetChess

Response from MagnetChessMay 1, 2026

Hi Keneva, Thank you for your feedback, and we’re glad to hear your order eventually arrived and that you’re enjoying the game. We sincerely apologize for the delays and any confusion caused by our earlier messages. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. We understand how important clear and timely communication is, and we appreciate your patience. We’re also happy to hear that your questions were answered and that the game seems fun to play. Thank you again for your understanding and support. Kind regards, MagnetChess