MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 23, 2026

Hi Rob, We’re really sorry to hear about your experience, we understand why this has been frustrating. We’re a legitimate business, and we take concerns like this seriously. During the busy holiday period, some orders were significantly delayed and our response times were affected. If you have not received your order, please send your order details and we will urgently investigate what happened and work to resolve this as a priority. Kind regards, MagnetChess

Response from MagnetChessApr 23, 2026

Hi Ellie, We’re really sorry to hear about your experience, we understand why this has been frustrating. We’re a legitimate business, and we apologize for the lack of communication and updates regarding your order placed on 12/11/25. During a holiday season, we received a sudden increase in orders, affected our order processing and response times, but we understand this does not excuse the experience you’ve had. If you have not received your order, please send your order details and we will urgently investigate this as a priority and work to resolve it. If this has already been resolved, we would appreciate you updating your review. Kind regards, MagnetChess

Response from MagnetChessApr 23, 2026

Hi Trina, We’re really sorry to hear about your experience, we understand why this has been frustrating. We’re a legitimate business, and we apologize for the lack of communication, shipping updates, and clarity. Delays during the holiday period we experienced a sudden increase of orders which affected both fulfilment and customer support response times. If you have not received your order, please send your order details and we will urgently investigate this as a priority and work to resolve it. If this has already been resolved, we would appreciate you updating your review. Kind regards, MagnetChess

Response from MagnetChessApr 23, 2026

Hi Robyn, We’re really sorry to hear about your experience, we understand why this is frustrating. We’re a legitimate business, and we apologize for the lack of communication and the delay in fulfilling your order. Due to the holiday season we experienced a sudden increase of orders affecting both shipping and response times. If you’re still waiting on your order, please send your details and we’ll urgently look into it and work to resolve it as a priority, including a refund if needed. If this has already been sorted, we’d appreciate you updating your review. Kind regards, MagnetChess

Response from MagnetChessApr 24, 2026

Hi Tony, We’re really sorry for the delays you experienced with dispatch and for the lack of response to your emails. We understand how frustrating that must have been, especially when you were trying to get it in time for Christmas. We’re a small family-run business, and during that period we had an unexpected increase in orders, which caused delays in both processing and customer support. Unfortunately, your order was affected by this. We sincerely apologize for the inconvenience and the frustration this caused. If you’re still open to it, please email us so we can look into your order and help resolve this for you. Kind regards, MagnetChess

Response from MagnetChessApr 24, 2026

Hi Bronwyn, We’re really sorry to hear about your experience and the frustration this has caused, especially with no updates and unanswered emails. We completely understand how disappointing this must be. We’re a small family-run business, and during that period we had an unexpected increase in orders, which unfortunately caused delays in both dispatch and customer support. That said, we know we should have communicated better, and we sincerely apologize for that. We understand your concern regarding availability in your area as well, and we’re sorry for the confusion this has caused. If you’re open to it, please email us so we can look into your order and help resolve this for you as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 24, 2026

Hi Liz, We’re really sorry for the delay and the frustration this has caused, especially with your order being intended as Christmas gifts. We completely understand how disappointing that must be. We’re a small family-run business, and during December we had an unexpected increase in orders, which caused delays in both shipping and responses. Unfortunately, your order was affected by this. We also apologize for not responding to your messages sooner—that’s not the experience we want for our customers. If you’re still open to it, please email us so we can check your order and help resolve this for you as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 24, 2026

Hi Jonty, We’re really sorry to hear you still haven’t received your order and for the lack of communication you’ve experienced. We completely understand how frustrating this must be. We’re a small family-run business, and during that period we had an unexpected increase in orders, which caused delays in both shipping and responses. Unfortunately, your order has been affected by this. If you’re open to it, please email us so we can check your order and help resolve this for you as quickly as possible. Kind regards, MagnetChess