MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 23, 2026

Hi Lynda, Thank you for your message, and we’re sorry for the frustration and disappointment this has caused. We completely understand how upsetting it is to be waiting for your order, especially during the holiday period, and not have it arrive in time for Christmas. We sincerely apologize for the delay and the inconvenience this has caused. During this time, we experienced an unexpected surge in orders, which affected the processing and shipping times more than anticipated. If your order hasn’t arrived, please share your order number or the email used at checkout, and we’ll investigate immediately and provide a clear update as soon as possible. Kind regards, MagnetChess

Response from MagnetChessApr 23, 2026

Hi Richard, Thank you for your message, and we’re sorry for the frustration and disappointment this has caused. We completely understand how worrying it is to wait without updates or responses, and we apologize for the lack of communication during this time. During this period, we experienced a increase number of orders, which resulted in delays in processing, shipping updates, and customer support responses. This is not the experience we aim to provide, and we regret the inconvenience this has caused. If your order hasn’t arrived, please share your order number or the email used at checkout, and we’ll investigate immediately and provide a clear update as soon as possible. We also appreciate your feedback on communication and are actively working to improve this going forward. Kind regards, MagnetChess

Response from MagnetChessApr 23, 2026

Hi JH, We’re sorry to hear about your experience and understand your frustration, especially as this was meant for Christmas. We want to reassure you that we are a legitimate business and all orders are being processed, but we recognize this hasn’t been your experience. Over the holiday period, we experienced a significant increase in orders, which caused delays in fulfilment and responses. We understand how disappointing this has been. We like to look into this for you. If you’re still waiting on your order, please send your order details so we can track it and update you. If your order has since arrived or been resolved, we’d appreciate it if you could consider updating your review. Thank you. Kind regards, MagnetChess

Response from MagnetChessApr 23, 2026

Hi There, We’re sorry to hear about your experience and understand your frustration, especially with the delay and cancellation request. We are a legitimate business and all orders are processed and fulfilled, but we recognize your experience hasn’t reflected that. During the holiday season, we experienced a significant increase in orders, which led to delays in fulfilment, dispatch updates, and responses. We understand how disappointing this is, especially when it was intended as a Christmas gift. We like to look into this for you. If you’re still waiting on your order, please send your order details so we can track it and update you. If your order has since arrived or been resolved, we’d appreciate it if you could consider updating your review. Kind regards, MagnetChess

Response from MagnetChessApr 23, 2026

Hi there, We’re sorry to hear about your experience and understand your frustration. We are a legitimate business and all orders are processed and fulfilled. During the holiday season, we received a sudden increase in orders, which led to delays in dispatch, tracking updates, and response times. Tracking can also sometimes take a little time to update, especially when orders are processed through international fulfilment. If you’re still waiting on your order, please send your order details so we can look into it as a priority. If your order has already arrived or been resolved, we’d really appreciate it if you could consider updating your review. Kind regards, MagnetChess

Response from MagnetChessApr 23, 2026

Hi Randy, We’re sorry to hear about your experience and understand your frustration with the delays and lack of clear updates. Over the busy period, we experienced a significant increase in orders, which caused delays in fulfilment and responses. We also understand how frustrating it is when tracking doesn’t update or isn’t clear, especially with international shipping and handovers between carriers. If you’re still waiting on your order or need clarity, please send your order details so we can look into it for you as a priority. If your order has since arrived or been resolved, we’d really appreciate it if you could consider updating your review. Kind regards, MagnetChess

Response from MagnetChessApr 23, 2026

Hi Jenn, We’re sorry to hear about your experience and understand your frustration, especially with the delay and lack of updates. We are a legitimate business and all orders are processed and fulfilled. During a holiday season, we received a sudden increase in orders, which led to delays in fulfilment, dispatch updates, and response times. We’re also sorry for the confusion caused by tracking links not working as expected. If you’re still waiting on your order, please send your order details so we can look into this as a priority and update you. If your order has arrived or been resolved, we’d really appreciate it if you could consider updating your review. Kind regards, MagnetChess

Response from MagnetChessApr 23, 2026

Hi Alison, We’re really sorry to hear about your experience, we understand why this has been frustrating. We’re a legitimate business, but delays over the busy holiday period affected order processing, updates, and responses. We also understand your concerns about the lack of communication and the missed delivery expectations, especially after ordering in early December. If you’re still waiting on your order, please send your order details and we’ll look into it as a priority and work to resolve this, including a refund if needed. If this has already been sorted, we’d appreciate you updating your review. Kind regards, MagnetChess