MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 21, 2026

Hi Tabetta, Thank you for your message, and we’re very sorry to hear about your experience. We completely understand how frustrating and disappointing this situation is especially as the order was intended for Christmas and you did not receive timely updates or responses to your enquiries. During the holiday period, we experienced a sudden increase in orders after going viral, which caused delays in processing, shipping updates, and customer support responses. We also apologize that your cancellation request was not addressed in a timely manner. This should have been handled more promptly. If you have not yet received your order, please contact us with your order number or the email used at checkout and we will look into this immediately. Kind regards, MagnetChess

Response from MagnetChessApr 21, 2026

Hi Mish, Thank you for your message, and we’re truly sorry for the frustration and concern this has caused. We understand how worrying it is to not receive any updates since your order confirmation, especially with the added concern about website access. During the holiday period, we experienced a sudden increase in orders after going viral, which caused delays in processing, shipping updates, and customer support responses. We want to reassure you that your order is important to us, and we take concerns like this seriously. If you have not yet received your order, please contact us with your order number or the email used at checkout and we will look into this immediately. Kind regards, MagnetChess

Response from MagnetChessApr 21, 2026

Hi there, Thanks for your message, and we’re sorry for the frustration this has caused. We understand your concern when tracking links don’t load properly or show security warnings, that’s understandably worrying. This isn’t the experience we want for our customers, and we apologise for the confusion and inconvenience. During the holiday period, we experienced a sudden increase in orders after going viral, which caused delays in processing, shipping updates, and customer support responses. This also affected how quickly tracking information was generated and displayed in some cases. If you’d like us to look into this properly, please send us your order number or the email used at checkout, and we’ll check the status of your shipment and get back to you with a clear update as soon as possible. Kind regards, MagnetChess

Response from MagnetChessApr 22, 2026

Hi Daniel, Thanks for your message, and we’re really sorry for the frustration this has caused. We understand how worrying it is not to receive updates after ordering, especially for a Christmas gift. That’s not the experience we want, and we apologize for the lack of communication. During the holiday period, we experienced a sudden increase in orders after going viral, which caused delays in processing, shipping updates, and customer support replies. If your order hasn’t arrived yet, please send us your order number or the email used at checkout, and we’ll check the status and get back to you as soon as possible. Kind regards, MagnetChess

Response from MagnetChessApr 22, 2026

Hi there, Thank you for your message, and we’re really sorry for the delay and the lack of response. We understand how disappointing this is, especially as it was meant to be a Christmas gift. Not receiving updates after reaching out is not the experience we want for our customers. During the holiday period, we experienced a sudden increase in orders after going viral, which caused delays in processing, shipping updates, and customer support responses. If your order still hasn’t arrived, please send us your order number or the email used at checkout, and we’ll look into this straight away and get back to you with an update as soon as possible. Kind regards, MagnetChess

Response from MagnetChessApr 22, 2026

Hi Danielle, Thanks for getting in touch, and we’re really sorry for the stress this has caused. We completely understand how frustrating it is to order a Christmas gift and then be left without proper updates. Seeing security warnings when trying to access the website only makes things more worrying, and we get why you’d be concerned. During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing, shipping updates, and replies from our support team. We do want to help get this sorted for you. Please send us your order number or the email you used at checkout, and we’ll check exactly what’s happening with your order and come back to you with a clear update as soon as we can. Kind regards, MagnetChess

Response from MagnetChessApr 22, 2026

Hi Shana, Thanks for your message, and we’re really sorry for the frustration this has caused. We understand how stressful it is to pay for something and then not hear anything back for weeks. That’s not the experience we want, and we apologize for the lack of communication. During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing, shipping updates, and customer support responses. If your order still hasn’t arrived, please send us your order number or the email used at checkout, and we’ll look into it straight away and give you a clear update as soon as possible. Kind regards, MagnetChess

Response from MagnetChessApr 22, 2026

Hi Mac, Thanks for your review, and we’re really sorry for the frustration this has caused. We understand how concerning it is to place an order and not receive updates, especially after multiple attempts to contact us. That’s not the experience we aim to provide, and we apologize for the lack of communication. During the holiday period, a sudden increase in orders led to delays in processing, shipping updates, and support responses. We’re also aware of the website issue and are working to resolve it as a priority. If your order hasn’t arrived, please share your order number or the email used at checkout, and we’ll investigate immediately and provide a clear update as soon as possible. Kind regards, MagnetChess