MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 18, 2026

Hi Julia, Thanks for taking the time to leave your review, we really appreciate it. We’re sorry for the delay and the frustration caused, especially around the lack of updates and working tracking during that time. Over the holiday period, we had a sudden increase in orders after going viral, which caused delays in processing, shipping, and tracking updates. We understand this may have affected delivery times, and we’re genuinely grateful for your patience during that busy period. We’re glad to hear your order has now arrived, even if it was later than expected. We also appreciate you taking the time to update your experience. Thanks again for your feedback. Kind regards, MagnetChess

Response from MagnetChessApr 18, 2026

Hi Andrew, Thank you for taking the time to leave your feedback, we’re sorry to hear about your experience and understand your frustration. We’re sorry for the lack of updates and the difficulty accessing tracking information. We understand how disappointing this is, especially when the items were intended as gifts. Over the holiday period, we had a sudden increase in orders after going viral, which caused delays in processing, shipping, and tracking updates. We understand this may have affected delivery times, and we’re genuinely grateful for your patience during that busy period. We’d like to look into your order and get this resolved for you as quickly as possible. Please send us your order details so we can investigate and update you properly. Thank you again for getting in touch. Kind regards, MagnetChess

Response from MagnetChessApr 18, 2026

Hi Richard, Thank you for taking the time to leave your feedback. We're sorry to hear about your experience and understand your frustration. Over the holiday period, we had a sudden increase in orders after going viral, which caused delays in processing, shipping, and tracking updates. We understand this may have affected delivery times, and we’re genuinely grateful for your patience during that busy period. We also want to reassure you that we are a legitimate business and take concerns like this seriously. We’d like to look into your order urgently and provide a clear update. If you have not received your order, please send us your order details so we can urgently look into this and provide a clear update or resolution. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 19, 2026

Hi Maria, We appreciate you taking the time to share your feedback, and we’re sorry for the disappointment this has caused. Over the holiday period, we experienced a sudden increase in orders after going viral, which caused delays in processing, shipping, and customer support. This also meant longer dispatch and delivery times from our overseas warehouse. We understand how frustrating this must be, especially after being advised that the order would arrive in time for Christmas. If you still haven’t received your order, please contact us with your order number or the email used at checkout, and we’ll look into this for you straight away. Kind regards, MagnetChess

Response from MagnetChessApr 19, 2026

Hi Stephanie, Thank you for taking the time to leave your feedback, we’re sorry to hear about the trouble with your order. We completely understand the frustration, especially after being told it would arrive by Christmas Eve and then it didn’t show up. On top of that, not getting a response to your emails isn’t good enough, and we’re sorry about that. Over the holiday period, we had a sudden increase in orders after going viral, which caused delays in processing, shipping, and tracking updates. If you have not received your order, please send us your order details so we can urgently look into this and provide a clear update or resolution. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 19, 2026

Hi Alex, Thanks for taking the time to share your feedback, and we’re really sorry to hear about your experience. We completely understand your frustration with the long delay and the lack of updates. This is not the standard we aim to provide. Over the holiday period, we experienced an unexpected sudden increase in orders after going viral, which led to serious delays in processing, shipping, and tracking updates. That said, we recognize this doesn’t change the inconvenience you’ve gone through. We’d really like the chance to look into your order specifically and make this right for you, whether that’s getting you a clear update right away or arranging a reshipment if your order hasn’t been fulfilled. Please reach out to our support team with your order details so we can resolve this as quickly as possible. Thank you for your patience and for sharing your feedback. Kind regards, MagnetChess

Response from MagnetChessApr 19, 2026

Hi Keith, Thank you for your feedback, and we’re sorry to hear about your experience. We apologize for the delay in shipping and the lack of communication, which is not the standard we aim to provide. We understand how frustrating a four-week wait can be, especially without updates. We experienced a temporary sudden increase in orders during a busy period, which impacted processing times and tracking updates. We appreciate your feedback and are actively working to improve our communication and fulfillment times moving forward. If you haven’t received it yet, please let us know and we’ll assist you as quickly as possible. Thank you for your patience and for sharing your feedback. Kind regards, MagnetChess

Response from MagnetChessApr 19, 2026

Hi Chuck, We’re really sorry for the delay and the lack of updates you’ve experienced. We completely understand your concern, especially with the tracking not progressing. We’re a small family-run business, and during December we had an unexpected increase in orders, which caused delays in processing, shipping, and responses. Unfortunately, your order was affected by this. We also want to reassure you that the tracking link can take time to update while the package is still being prepared or waiting to leave the warehouse. If you’re open to it, please email us so we can check your order and do our best to resolve this for you as quickly as possible. Kind regards, MagnetChess