MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 17, 2026

Hi Aaron, Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience. Over the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing, shipping, and customer support. This also resulted in longer dispatch and delivery times from our overseas warehouse. We understand your concerns about tracking updates and delayed responses, and we’re sorry for the frustration this has caused. We also want to reassure you that we are a legitimate business and all orders are processed and fulfilled, although some have taken longer than expected during this busy period. We’ve also noted your feedback about the review links and will look into this. If you still haven’t received your order or tracking details, please contact us with your order number or the email used at checkout, and we’ll look into this for you straight away. Kind regards, MagnetChess

Response from MagnetChessApr 17, 2026

Hi Jeroen, We’re really sorry to hear about your experience and understand your frustration with the delay and lack of updates. Over the holiday period, a sudden increase in orders after going viral led to delays in processing, shipping, and customer support, which also affected tracking updates. If you still haven’t received your order, please send us your order details so we can look into this urgently and provide a clear update. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 17, 2026

Hi Lori, We’re sorry to hear about your experience and understand your frustration regarding the delay, tracking issues, and difficulty reaching support. Over the holiday period, a sudden increase in orders after going viral led to delays in processing, shipping, and customer support, which also affected tracking updates. We want to assure you that we are a legitimate business and all orders are processed and fulfilled, although some have taken longer than expected during this busy period. If you have not received your order, please send us your order details so we can urgently look into this and provide a clear update or resolution. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 17, 2026

Hi Tracy. We’re really sorry to hear about your experience, and we understand how frustrating this has been. We understand your concerns about the lack of responses and tracking updates. This is not the experience we aim to provide, and we sincerely apologise. Over the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing and shipping. This also affected tracking updates and response times. We also want to clarify that we are a legitimate business and all orders are processed and fulfilled. We understand you’ve contacted your bank, and we respect your decision. If you still wish for us to review your order, we’re here to help, please send your order details and we will investigate it for you. Thank you for your time. Kind regards, MagnetChess

Response from MagnetChessApr 17, 2026

Hi Kimberley, Thank you for taking the time to share your feedback, and we’re sorry for the frustration this has caused. Over the holiday period, we experienced a sudden increase in orders after going viral, which caused delays in processing, shipping, and customer support. This also meant longer dispatch and delivery times from our overseas warehouse. We understand how disappointing this must be, especially as this was intended as a Christmas gift and the delay meant it could not be given as planned. We’re truly sorry for the lack of communication and the inconvenience caused. If you still need support with your order, please contact us with your order number or the email used at checkout, and we’ll prioritize reviewing your case and getting back to you as soon as possible. Thanks for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 17, 2026

Hi Daniel, We’re really sorry to hear about your experience and understand your frustration. We apologise for the issues you’ve faced with your order and any difficulties regarding your refund request. That is not the experience we want for our customers. Over the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing, shipping, and customer support responses. If you still need support with your order, please contact us with your order number or the email used at checkout, and we’ll prioritize reviewing your case and getting back to you as soon as possible. Thanks for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 18, 2026

Hi Wanda, We’re sorry to hear about this and we understand how frustrating it must be. Over the holiday period, we had a sudden increase in orders after going viral, which caused delays in processing, shipping, and tracking updates. We understand how frustrating this must have been, especially when trying to get updates. We do take all orders seriously and I want to reassure you that we are a legitimate business. I’d like to look into this for you as quickly as possible. Sometimes delivery issues can happen, but we want to get this checked and sorted properly for you. We’d be happy to look into your order and confirm its status. If you haven’t received it yet, please let us know and we’ll assist you as quickly as possible. Thanks for getting in touch. Kind regards, MagnetChess

Response from MagnetChessApr 18, 2026

Hi Robyn, We’re sorry to hear about this and we understand your frustration. Over the holiday period, we had a sudden increase in orders after going viral, which caused delays in processing, shipping, and tracking updates. We understand how frustrating this must have been, especially when trying to get updates. From what you’ve described, it sounds like the parcel may have been handed over to a local carrier, where tracking can sometimes take a while to update or show movement, even when the item is still in transit. We do take all orders seriously and we want to reassure you that we are a legitimate business. We’d like to look into this properly for you and get a clear update on what’s happening with your order. If you haven’t received it yet, please let us know and we’ll assist you as quickly as possible. Thank you for your patience and for sharing your feedback. Kind regards, MagnetChess