MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 17, 2026

Hi Mark, Thanks for your feedback, and we’re sorry about your experience. We’re sorry the delivery took longer than expected and that the shipping updates weren’t clear. Over the holiday period, we had a sudden increase in orders after going viral, which caused delays in processing, shipping, and customer support. This also led to longer dispatch and delivery times from our overseas warehouse. We completely understand how frustrating and disappointing this must be, especially for Christmas orders where timing really matters. If you still haven’t received your order, please get in touch with your order number or the email used at checkout, and we’ll look into it for you straight away. Kind regards, MagnetChess

Response from MagnetChessApr 17, 2026

Hi Clive, We appreciate you taking the time to leave a review and share your experience. Over the holiday period, we experienced a sudden increase in orders after going viral, which caused delays in processing, shipping, and customer support. This also led to longer dispatch and delivery times from our overseas warehouse. We completely understand how disappointing this is, especially as this was intended as a Christmas gift and has still not arrived beyond the expected timeframe. We’re truly sorry for the inconvenience this has caused. If you still haven’t received your order, please get in touch with your order number or the email used at checkout, and we’ll look into this for you straight away. Thanks for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 17, 2026

Hi Jonghwa, We appreciate you taking the time to share your review, and we’re sorry to hear about your experience. Over the holiday period, we experienced a sudden increase in orders after going viral, which caused delays in processing, shipping, and customer support. This also led to longer dispatch and delivery times from our overseas warehouse. We understand your frustration regarding the timing of responses, your refund request, and the shipment notification, and we’re truly sorry for the inconvenience and disappointment caused. If you still need support with your order, please get in touch with your order number or the email used at checkout, and we’ll look into this for you straight away. Kind regards, MagnetChess

Response from MagnetChessApr 17, 2026

Hi Andrew, We appreciate you taking the time to leave a review, and we’re sorry for the frustration this has caused. Over the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing, shipping, and customer support. This also meant longer dispatch and delivery times from our overseas warehouse. We understand your concern, especially as this was intended as a Christmas gift and has not yet arrived within the expected timeframe. We can assure you this is not a scam, and all orders are processed and shipped as normal, although some deliveries have taken longer than usual. If you still haven’t received your order, please get in touch with your order number or the email used at checkout, and we’ll look into it for you straight away. Kind regards, MagnetChess

Response from MagnetChessApr 17, 2026

Hi Rachelle, We appreciate you taking the time to leave a review, and we’re sorry to hear about your experience and the frustration this has caused. Over the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing, shipping, and customer support. This also resulted in longer dispatch and delivery times from our overseas warehouse. We understand your concerns around delivery timing, lack of responses, and communication over the Christmas period. We’re truly sorry for the inconvenience and disappointment caused. We also want to reassure you that we are not a scam. All orders are processed and fulfilled, although some have taken longer than expected during this busy period. If you still need support with your order, please get in touch with your order number or the email used at checkout, and we’ll look into it straight away. Kind regards, MagnetChess

Response from MagnetChessApr 17, 2026

Hi Michael, We appreciate you taking the time to share your experience, and we’re truly sorry for the frustration this has caused. Over the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing, shipping, and customer support, as well as longer delivery times from our overseas warehouse. We understand your concerns regarding delays, tracking updates, and communication. We’re also sorry for any inconvenience caused by follow-up emails while your order was still in transit. We are continuously working to improve our shipping and communication. If you still need support, please contact us with your order number or email so we can look into it right away. Kind regards, MagnetChess

Response from MagnetChessApr 17, 2026

Hi Kerry, Thank you for your feedback, and we’re sorry to hear about your experience. Over the holiday period, we experienced a sudden increase in orders after going viral, which caused delays in processing, shipping, and customer support. This also meant longer dispatch and delivery times from our overseas warehouse. We understand your concerns regarding the order not arriving and the disappointment this has caused. We take this seriously and are continuously working to improve our delivery timelines and communication. If you still need assistance, please contact us with your order number or the email used at checkout, and we’ll look into this for you straight away. Kind regards, MagnetChess

Response from MagnetChessApr 17, 2026

Hi Karen, We appreciate you taking the time to share your feedback, and we’re sorry for the disappointment this has caused. Over the holiday period, we experienced a sudden increase in orders after going viral, which caused delays in processing, shipping, and customer support. This also meant longer dispatch and delivery times from our overseas warehouse. We understand how frustrating this must be, especially after being advised that the order would arrive in time for Christmas. If you still haven’t received your order, please contact us with your order number or the email used at checkout, and we’ll look into this for you straight away. Kind regards, MagnetChess