MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 16, 2026

Hi KW, We’re truly sorry to hear about your experience, and we understand your frustration regarding the lack of updates and communication. Over the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing and shipping. This also affected tracking updates. We understand your frustration with the lack of updates and refund response. We take this very seriously and want to help resolve this for you as quickly as possible. If your order still hasn’t been received, please share your order details so we can review your case in full and ensure it is properly resolved. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 16, 2026

Hi John, We’re sorry to hear about your experience and understand your frustration regarding the delay and lack of updates. Over the holiday period, a sudden increase in orders after going viral led to delays in processing and shipping, which also affected tracking updates. We understand how concerning this is, especially if you have not yet received your order. We also want to clarify that we are a legitimate business and are actively operating. We take these concerns seriously and are committed to resolving any outstanding order issues. If you have not received your order, please send us your order details so we can review your case properly and ensure it is resolved. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 16, 2026

Hi Martin, We’re sorry to hear about your experience and the delay with your order placed on December 6. We understand your frustration, especially as you only received updates after contacting us and still do not have a clear delivery timeline. Over the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing and shipping. This also affected tracking updates. If your order still hasn’t been received, please share your order details so we can review your case in full and ensure it is properly resolved. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 16, 2026

Hi Denny, We’re sorry to hear about your experience, and we understand your concern regarding the delay in receiving your order. Over the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing and shipping. This also affected tracking updates. We understand how frustrating it is to wait without receiving your package as expected. We would like to look into this for you and confirm the status of your order. If your order still hasn’t been received, please let us know so we can assist you promptly. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 16, 2026

Hi Sean, We’re sorry to hear about your experience and understand your frustration. Over the holiday period, a sudden increase in orders after going viral led to delays in processing and shipping, which also affected tracking updates. We also want to reassure you that we are a legitimate business and are actively operating. We take concerns like this seriously and are committed to reviewing any issues with orders and customer feedback. We would like to look into this for you and confirm the status of your order. If you have not yet received it, please let us know so we can assist you promptly. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 16, 2026

Hi Debbie We’re sorry to hear about your experience, and we understand your frustration with the delay and the lack of clear tracking information. We understand that your order was intended for holiday use and that it was only marked as shipped after a significant delay, without clear delivery updates. We appreciate how disappointing that must have been. Over the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing and shipping. This also affected tracking updates. We would like to look into this for you and confirm the status of your order. If your order still hasn’t been received, please let us know so we can assist you promptly. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 16, 2026

Hi SC, We’re sorry to hear about your experience and understand your concern about the delay and the broken links. Over the holiday period, a sudden increase in orders after going viral led to delays in processing and shipping, which also affected tracking updates. We also want to reassure you that we are a legitimate business and are actively operating. We take concerns like this seriously and are committed to resolving any outstanding order issues. If you have not yet received your order, please let us know so we can assist you promptly. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 17, 2026

Hi Jo, Thanks for your feedback, and we’re sorry about your experience. We’re sorry the delivery took longer than expected and that the shipping updates weren’t clear. Over the holiday period, we had a sudden spike in orders after going viral, which caused delays in processing, shipping, and customer support. This also meant longer dispatch and delivery times from our overseas warehouse. We understand how frustrating this is, especially with Christmas orders and the issues accessing tracking and the website. If you still haven’t received your order, please get in touch with your order number or the email used at checkout, and we’ll look into it for you straight away. Kind regards, MagnetChess