MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 18, 2026

Hi Avonne, We’re sorry to hear about your experience and understand your frustration. Over the holiday period, we had a sudden increase in orders after going viral, which caused delays in processing, shipping, and tracking updates. We understand how frustrating this must have been, especially when trying to get updates. We want to reassure you that we are a legitimate and actively operating business, and we take customer feedback seriously as it helps us improve our service. We’d be happy to look into your order and confirm its status. If you haven’t received it yet, please let us know and we’ll assist you as quickly as possible. Thank you for your patience and for sharing your feedback. Kind regards, MagnetChess

Response from MagnetChessApr 20, 2026

Hi there, Thank you for your feedback, and we’re sorry to hear that the shipping was slower than expected and that the communication fell short. We sincerely apologize for the delays and for not providing clearer, more timely updates throughout the process. Over the holiday period, a sudden increase in orders after going viral caused unexpected delays in processing, shipping, and tracking updates. We understand how frustrating this must have been. We’re very pleased to hear that the game met your expectations once it arrived. That means a lot to us. Your feedback is incredibly valuable, and we’ll use it to continue improving our service and communication moving forward. Thank you again for your patience and for sharing your thoughts. Kind regards, MagnetChess

Response from MagnetChessApr 21, 2026

Hi John, Thank you for your feedback, and we’re very sorry to hear about your experience. We completely understand how frustrating and disappointing this must be, especially as the order was intended as a Christmas present and you’ve not received any replies to your emails. That’s not the level of service we aim to provide. Over the holiday period, a sudden increase in orders after going viral caused delays in processing, shipping, and tracking updates. However, we recognize this does not excuse the lack of communication you experienced. If your order has not yet been resolved, please contact us again and we will prioritize your order. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 21, 2026

Hi Michelle, Thanks for your feedback, and we’re sorry about your experience. We understand the lack of updates was worrying, and we apologize for the delay in getting back to you. Over the holiday period, a sudden increase in orders after going viral caused delays with processing, shipping, and tracking, which also affected our response times. We’re really glad to hear you’re enjoying the game. We understand why you’d be unsure about ordering again, but if you do, feel free to contact us, we’ll make sure you’re kept properly updated. Thank you again for your honest feedback. Kind regards, MagnetChess

Response from MagnetChessApr 22, 2026

Hi Anna, Thank you for your message, and we’re sorry for the frustration and concern this caused. We completely understand how worrying it is to wait without updates or replies to emails, and we apologize for the lack of communication during that time. That’s not the experience we want for our customers. During the holiday period, we experienced a sudden increase in orders after going viral, which caused delays in processing, shipping updates, and customer support responses. We’re really glad to hear the game has now arrived and that you’re enjoying it. We also take your feedback on communication seriously and are working to improve this going forward. Thanks again for your patience and for updating your review. Kind regards, MagnetChess

Response from MagnetChessApr 22, 2026

Hi Anthony, Thank you for your feedback, and we’re sorry the shipping took longer than expected. We understand how frustrating delays can be, especially when you’re waiting on a new purchase. During the holiday period, we experienced a sudden increase in orders after going viral, which caused delays in processing, shipping updates, and customer support responses. We’re glad to hear your son is enjoying the game , that really means a lot. We also appreciate your note about the size. Thanks again for your patience and for sharing your experience. Kind regards, MagnetChess

Response from MagnetChessApr 24, 2026

Hi Noeleen, Thank you so much for your kind review! We’re really glad to hear that you received your sets and are planning to enjoy them in a bigger game setup—that sounds like great fun 😊 We really appreciate your patience with the delivery time and are happy they arrived in time for Christmas. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Anita, Thank you so much for your feedback! We’re glad to hear you still found the game fun to play and that it arrived before Christmas. We also appreciate your note about the size difference and limited shipping updates—this is helpful feedback for us, and we’re sorry if that part didn’t meet your expectations. We truly appreciate your support and hope you continue to enjoy the game 😊 Kind regards, MagnetChess