shivangi S.
No Shipping Details update or tracking
I have placed the order more than a week ago and advertisement said delivery before Christmas considering it was supposed to be a Christmas present. I placed a $49 double set order and have not received any shipping information whatsoever I didn’t even get response to my question over the email when directly contacting the retailer
Response from MagnetChessApr 30, 2026
Hi Shivangi, We sincerely apologize for the frustration and inconvenience you have experienced. We understand how disappointing it is to place an order intended as a Christmas gift and not receive any shipping updates or responses to your inquiry. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. If you have still not received any shipping information, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess