MagnetChessReviews of magnetchess.shop

Response from MagnetChessMar 30, 2026

Hi Jan, I’m really sorry to read about your experience. I completely understand why you would feel upset, especially if it appeared that you were charged twice and still did not receive your order. That is not how things should have gone, and I’m truly sorry for the frustration this has caused. It sounds like there may have been an issue with the shipment or the order processing, and we should have communicated more clearly and resolved this for you sooner. We take situations like this very seriously and would really like the chance to look into it properly. If you can please contact us again with your order details or the email used when placing the order, we will review everything carefully, including the billing and delivery status, and work on getting this sorted out for you as quickly as possible. Again, I’m very sorry for the stress and inconvenience this has caused, and we appreciate you bringing this to our attention so we can address it. Kind regards, MagnetChess

Response from MagnetChessMar 29, 2026

Hi Byron, I’m really sorry to read about this, especially since the sets were meant to be Christmas presents. I completely understand how upsetting it must have been when nothing arrived and you were left waiting without clear answers. During the holiday period we had a sudden surge in orders after one of our promotions went viral. This caused delays with some shipments, and in a small number of cases parcels were unfortunately lost or mishandled by the courier. That does not make your situation any less frustrating, and we are very sorry you were affected. We would really like to make this right for you. If you could please contact us again with your order number or the email you used when placing the order, we will check everything immediately. If your items were not delivered, we can resend them with priority shipping or make sure you receive a full refund if that has not already been completed. We are a small family run business and we care a lot about our customers, which is why we take situations like this seriously. We truly hope you will give us the chance to resolve this properly for you. If we are able to sort this out and you feel happy with the outcome, we would really appreciate it if you would consider updating your review to reflect the resolution. Your satisfaction is the most important thing to us. Thank you again for bringing this to our attention, and we hope to hear from you soon so we can help.

Response from MagnetChessMar 29, 2026

Hi Tanya, I’m really sorry to read this and I completely understand why you’re frustrated. You placed your order expecting it to arrive before Christmas, and waiting this long without receiving it or proper updates is not the experience we want anyone to have. During the holiday period we had a very high number of orders, which unfortunately caused delays and in a small number of cases parcels were lost or mishandled by the courier. Even so, we should have followed up and resolved this for you much sooner, and I sincerely apologize for the inconvenience this has caused. We would really like the chance to put this right for you. If you can contact us again with your order number or the email used when placing the order, we will look into it immediately and arrange for your order to be sent out again as a priority. We genuinely care about our customers and take situations like this seriously. Thank you for your patience, and we hope to hear from you soon so we can sort this out for you properly.

Response from MagnetChessMar 31, 2026

Hi Katrina, I’m really sorry you’ve had to deal with this for so long. Waiting three months and still not receiving your order or getting a clear resolution would be incredibly frustrating for anyone, and I completely understand why you’ve reached the point of giving up. I’m also sorry that you kept getting emails asking about your experience while you were still trying to get help. That must have felt really upsetting and I can see why it added to your disappointment. If you’re willing to give us one more chance, we would really like to sort this out properly for you. If you can send us your order number or the email you used when placing the order, we will look into what happened and do our best to finally put this right. Again, I’m truly sorry for how this situation has made you feel and for the stress it has caused. Kind regards, MagnetChess

Response from MagnetChessMar 31, 2026

Hi Jeff, I’m really sorry to hear about your experience. I understand how frustrating it must have been not receiving your order and feeling like you were being asked the same questions repeatedly instead of getting clear help. That is not the level of service we aim to provide, and I’m sorry that our communication made the situation feel even more difficult rather than helping to resolve it. If you’re open to it, we would really like the chance to sort this out for you. Please feel free to contact us with your order number or the email used when placing the order, and we will do our best to get this resolved as quickly as possible. We truly regret the inconvenience and disappointment this has caused you. Kind regards, MagnetChess

Response from MagnetChessMar 31, 2026

Hi Dianne, I’m really sorry to hear that your order never arrived. Waiting from mid-December until now without receiving the product is understandably frustrating, and I completely understand why you felt the need to contact your credit card provider. This is not the experience we want for our customers, and I’m sorry that we did not resolve this for you sooner. If you’re willing, please contact us again with your order details or the email used when placing the order so we can check what happened and work on getting this sorted out for you as quickly as possible. We truly regret the inconvenience and disappointment this situation has caused. Kind regards, MagnetChess

Response from MagnetChessMar 31, 2026

Hi Jenna, I’m really sorry to hear that your order never arrived, especially since it was meant to be a Christmas present. Waiting until March without receiving it is understandably very frustrating, and we’re sorry that this has been your experience with us. If you’re willing, please contact us with your order number or the email used when placing the order so we can check what happened and work on getting this sorted out for you as quickly as possible. We truly apologize for the inconvenience and disappointment this has caused. Kind regards, MagnetChess

Response from MagnetChessMar 31, 2026

Hi Sam, I’m really sorry to read this and I understand how frustrating it must have been to go through months of back and forth emails without getting a clear resolution. Waiting that long while being told that things were being checked with the courier would be very upsetting. I’m also sorry that the tracking numbers did not work, as this should have been clarified and addressed much sooner. I understand why this has left you feeling disappointed and let down. If you are open to it, please contact us again with your order details or the email used for the purchase so we can go over what happened and do our best to finally resolve this for you. We truly regret the frustration and disappointment this situation has caused. Kind regards, MagnetChess