MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 15, 2026

Hi Anon, We’re really sorry you’ve had this experience, and we completely understand your frustration. We apologise for the long wait and for not responding to your emails and enquiries. Over the holiday period, we had a sudden increase in orders after going viral, which led to delays in processing, shipping, and customer support. This also affected order updates and general communication. We understand how disappointing this must be, especially after waiting around five weeks without clear updates. If your order still hasn’t arrived, please share your order details so we can look into this as a priority and help resolve it for you. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 15, 2026

Hi Jodi, We’re really sorry to hear about your experience and we completely understand your frustration. We apologize for the delay in delivery and for not responding to your message via the contact form. Over the holiday period, we had a much higher number of orders after going viral, which led to delays in processing, shipping, and customer support replies, and this also affected order updates and communication. We understand how disappointing this is, especially with limited tracking updates and still waiting for your order. If you have not received it, please send us your order details so we can look into this urgently and get it resolved as quickly as possible. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 15, 2026

Hi Michaela, We’re really sorry to hear that you still haven’t received your order, and we understand how frustrating this must feel after such a long wait. We apologize for the delay in delivery and for the lack of clear updates. Over the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing and shipping. This has unfortunately affected overall delivery times. If your order still hasn’t arrived, please share your order details so we can look into this as a priority and help resolve it for you. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 15, 2026

Hi Lucy, We’re really sorry to hear about your experience, and we completely understand your disappointment. We apologize for the delay in delivery and for the lack of response to your emails. Over the holiday period, we had a sudden increase in orders after going viral, which led to delays in processing and shipping. This also affected communication and overall delivery timelines. We also regret that the product size did not meet your expectations compared to what was shown. Your feedback has been noted and will be shared with our team for review. Thank you for taking the time to share your experience. Kind regards, MagnetChess

Response from MagnetChessApr 15, 2026

Hi Mary, We’re really sorry to hear about your experience, and we understand your frustration, especially after such a long wait. We apologize for the delay in delivery and for the issues you’ve had with the tracking link not working. Over the holiday period, we saw a sudden increase in orders after going viral, which led to delays in processing and shipping. This also affected tracking updates and general communication. We understand how disappointing this must be, especially as this was intended for your children. If your order still hasn’t arrived, please share your order details so we can look into this as a priority and help resolve it for you. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 15, 2026

Hi George, We’re really sorry to hear about your experience, and we completely understand your frustration and concern. We apologize for the delays in communication and for not properly handling your refund request. Over the holiday period, we had a sudden increase in orders after going viral, which led to delays in processing and customer support responses. That said, we understand this does not excuse the lack of clear communication. We sincerely regret the inconvenience this has caused. Please share your order details so we can review your case as a priority and work towards resolving it as quickly as possible. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 15, 2026

Hi Gary, We’re really sorry to hear about your experience, and we understand your frustration. We apologize that the delivery took much longer than expected and for the poor communication you received. Over the holiday period, we had a sudden increase in orders after going viral, which led to delays in processing and shipping. This also affected response times and tracking updates. We also regret the incorrect delivery information you were given in mid-December, as well as the lack of follow-up to your later emails. This is not the experience we want for our customers, and we sincerely apologize for the inconvenience and confusion caused. Thank you for taking the time to share your feedback. Kind regards, MagnetChess

Response from MagnetChessApr 15, 2026

Hi Nicola, We’re really sorry for your experience, and we understand your frustration. We apologize for the lack of updates and the difficulty you’ve had reaching us. Over the holiday period, we experienced a sudden increase in orders after going viral, which led to delays across processing, dispatch, shipping, and customer support. This also impacted tracking updates and communication, which may have caused confusion around your order status. We want to reassure you that we are a legitimate business and we take these concerns seriously. If your order still hasn’t been received, please share your order details so we can look into this as a priority and help resolve it for you. Thank you for your patience. Kind regards, MagnetChess