MagnetChessMagnetChess is listed under Children's Entertainment.
MagnetChess (magnetchess.shop) has 629 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Children's Entertainment · Belgium, Wisconsin
Excellent
Children's Entertainment · New York, New York
Excellent
Children's Entertainment · New York, New York
Excellent
Children's Entertainment · Swanton
Excellent
Showing 30 reviews with 3 stars · Clear filters
Shanan G.
great product…slow delivery….good communication
Response from MagnetChessApr 9, 2026
Hi Shanan, Thank you for your feedback. We’re glad to hear you’re happy with the product and that communication met your expectations. We appreciate your patience with the delivery time, and we’re always working to improve shipping speeds for our customers. Thanks again for your support. Kind regards, MagnetChess
Mike
Good product but took a long time to be delivered?
Response from MagnetChessApr 9, 2026
Hi Mike, Thank you for your feedback. We’re glad to hear you’re happy with the product. We’re sorry that the delivery took longer than expected. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch. We appreciate your patience and support. Kind regards, MagnetChess
Catherine H.
After my previous review about this product I just wanted to advise that it was not a scam but it did take about 6 weeks to get the product and also I had to follow up via email twice. Product when it arrived is good and as described.
Response from MagnetChessApr 12, 2026
Hi Catherine, Thank you for taking the time to update your review, and we’re glad to hear your order has now arrived and that you’re happy with the product. We’re sorry again for the delay and for the need to follow up multiple times by email. That’s not the experience we aim to provide, and we understand how frustrating the wait must have been. Your feedback is genuinely appreciated, and we’re taking it on board to improve both our delivery timelines and our communication going forward. We truly value your patience and understanding despite the difficulties you encountered. Should you require any further assistance, please do not hesitate to contact us. We remain at your service and are committed to supporting you. Kind regards, MagnetChess
Charlene J.
The recipients have not received their Christmas gift. Very poor service. I am very very disappointed. Please make it right. You send it or refund me.
Response from MagnetChessApr 14, 2026
Hi Charlene, We’re really sorry for the disappointment and frustration this has caused you. We understand how upsetting it is for the gift not to arrive in time, especially when it was meant for Christmas. We completely understand your concern and we’re sorry for the delay. During the holiday period, we received a very high volume of orders after going viral, which caused delays in processing, shipping, and delivery updates. We want to make this right for you. Please send us your order details so we can immediately check the status and arrange either a reshipment for your. Thank you for your patience, and we sincerely apologize again for the inconvenience. Kind regards, MagnetChess
Perry J.
Very slow and unsure of delivery dates. I have had on order for almost 1 months, still no specific date to receive thw items
Response from MagnetChessApr 13, 2026
Hi Perry, We’re truly sorry for the delay and the uncertainty with your delivery. During the holiday period, we received a high volume of orders after going viral, which caused delays in processing, shipping, and delivery updates. We understand how frustrating it is to wait without a clear delivery date and sincerely apologize for the experience. We are a legitimate business and are working to ship all pending orders as quickly as possible. If you have not received your order, please share your order details so we can assist you promptly. Thank you for your patience and understanding. Kind regards, MagnetChess
Gina B.
Ordered in a ‘Christmas’ deal and got the initial confirmation email then nothing for weeks. Emailed to follow up and suddenly the next day I had a dispatch notification. Was become certain it was a scam, but goods did eventually arrive albeit well after Christmas and happy with them.
Response from MagnetChessApr 14, 2026
Hi Gina, We’re very sorry for the delay and for the lack of communication while your order was being processed. During the holiday period, we received a high volume of orders after going viral, which caused delays in dispatch and customer support responses. This also meant some updates were sent later than expected. We understand why you were concerned and sincerely apologize for the uncertainty this caused. We’re glad to hear your order eventually arrived and that you’re happy with the product. Thank you for your patience and understanding. Kind regards, MagnetChess
Glenda B.
I ordered on 2 December and it arrived after Christmas, nearly 4 weeks later, with no updates. Even though it took so long the actual game is very good and just what I wanted.
Response from MagnetChessApr 17, 2026
Hi Glenda, We really appreciate you taking the time to leave a review and share your experience. Over the holiday period, we experienced a sudden increase in orders after going viral, which caused delays in processing, shipping, and customer support. This also meant longer dispatch and delivery times from our overseas warehouse. We’re very sorry for the lack of updates and the delay in delivery over the Christmas period, and we’re genuinely grateful for your patience and understanding throughout. It means a lot to us. We’re also really pleased to hear you’re happy with the game and that it met your expectations. Kind regards, MagnetChess
Chris O.
Although there was a long wait, my sets arrived just in time for Xmas. They were well received as presents, as a game, a personal challenge and a fidget toy. I purchased multiple kits by accident (was not sure order had gone through) but glad I did not cancel the extras!
Response from MagnetChessApr 17, 2026
Hi Chris, Thank you for taking the time to share your feedback. Over the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing, shipping, and customer support. This also resulted in longer dispatch and delivery times from our overseas warehouse. We’re really glad to hear your sets arrived in time for Christmas and were well received as gifts, and that they’re being enjoyed as a game, a challenge, and a fidget toy. Thank you again for your support. Kind regards, MagnetChess