MagnetChess Reviews | Read Customer Reviews of magnetchess.shop

MagnetChess Reviews | Read Customer Reviews of magnetchess.shop

MagnetChess reviews

Showing 17 reviews with 2 stars · Clear filters

Sara D.
Jan 3, 2026
Fantastic product but customer service…
Fantastic product but customer service needs a lot of attention. I’ve purchased twice and remember the first time I received I had no idea what it was - awful opening experience with cringed piece of instructions. We loved the game though so quickly got over it. Come Christmas, I wanted tonorser for my family and have hugely been disappointed. Have sent multiple emails with no response. The order link in my email kept saying “malicious site - this site is impersonating another site” so this was alarming. Then two months after ordering I got a random e-mail from a company I didn't recognise to say an order had left China. Then today I received an email from Magnetic Chess to say it had been delivered - which it hadn't and the courier tracking shows its still in transit. All of this to say, great product but Magnetic Chess it is time to pull up your socks and fix some massive issues in customer service/experience especially since you are using a dropshipping service!
Response from MagnetChessApr 15, 2026
Hi Sara, We’re truly sorry for your experience and completely understand how frustrating and disappointing this must have been, especially since you enjoyed the product itself. We sincerely apologize for the lack of communication and the confusing tracking updates. During the holiday period, a sudden increase in orders after going viral caused delays in processing, shipping, and customer support responses. We’re very sorry for the inconvenience this has caused and we genuinely appreciate you taking the time to share your feedback. Thank you for your patience. Kind regards, MagnetChess
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Mikkel
Dec 31, 2025
Unsure if legitimate company
Its been weeks since I ordered. Reached out to them via their contact form. Received the tracking but package has still not arrived. Unsure if this is a scam or real.
Response from MagnetChessApr 16, 2026
Hi Mikkel, We’re sorry to hear about your experience and understand your concern regarding the delay in receiving your order. Over the holiday period, a sudden increase in orders after going viral led to delays in processing and shipping, which also affected tracking updates. We understand how frustrating it is to wait without receiving your package as expected. We would like to look into this for you and confirm the status of your order. If you have not yet received it, please let us know so we can assist you. Thank you for your patience. Kind regards, MagnetChess
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Kaye
Dec 29, 2025
This is an update
This is an update, I placed an order on the 2nd Dec, had a comfirmation email, them nothing, no response to emails. Decided to start a paypal dispute to get my money back but the next day 17th Dec, received a tracking notification so decided to wait it out. Items arrived on the 27th Dec. Too late for the Christmas presents as planned but they did arrive. Magnets are alot smaller than advertised and should be guarded carefully around small children but otherwise great. Nicely packaged in velvet bags. To those waiting and are happy to wait, I believe you will eventually receive your order. Also it has been a disappointing buy, communication is key here as well as the truth, to give people an option of waiting or refunding.
Response from MagnetChessApr 19, 2026
Hi Kaye, Thank you for taking the time to update your review and for sharing your full experience with us. We’re sorry again for the delay in shipping and the lack of communication during that time. We understand how disappointing it must have been, especially with your order arriving after Christmas and without updates while you were waiting. Regarding safety concerns, our product goes through strict quality control and complies with international safety standards, with no known safety incidents reported. We also take your comments on communication seriously. You’re right that clearer updates and more transparency would have made a big difference, especially when delays occurred. We’re actively working on improving this so customers are kept better informed moving forward. Thank you again for your patience and for still taking the time to update your experience after receiving your order. Kind regards, MagnetChess
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Sherry B.
Dec 29, 2025
Was so excited to order this for…
Was so excited to order this for Christmas for my granddaughter having ordered it on the 3rd of Dec. I just received it. So disappointed.
Response from MagnetChessApr 19, 2026
Hi Sherry, Thank you for your feedback, and we’re sorry to hear about your experience. We apologize for the delays, lack of updates, and difficulty reaching us. Over the holiday period, a sudden increase in orders after going viral caused unexpected delays in processing, shipping, and tracking updates. We understand how frustrating this has been and want to reassure you that we are a legitimate business and take these concerns seriously. If you haven’t received it yet, please let us know and we’ll assist you as quickly as possible. Thank you for your patience and for sharing your feedback. Kind regards, MagnetChess
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daniel G.
Dec 27, 2025
quite expensive for what you get
It is quite expensive for what you actually get! But, a very basic brilliant game. customer service and delivery to uk is ridiculous nearly 5 weeks for a package not much bigger than my hand to be delivered 😡. I would honestly buy another set for elsewhere but not sure if i want to risk the nervous wait again.
Response from MagnetChessApr 20, 2026
Hi Daniel, Thank you for your feedback, and we’re sorry to hear about your experience. Over the holiday period, a sudden increase in orders after going viral caused unexpected delays in processing, shipping, and tracking updates. However, we understand that this doesn’t change the impact it had on your experience, and we’re genuinely sorry for that. We’re glad to hear you enjoyed the game itself, but we completely understand your hesitation about ordering again after this experience. Thank you for being honest with your feedback, it helps us improve. Kind regards, MagnetChess
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Tara G.
Dec 20, 2025
Was convinced this was a scam but was…
Was convinced this was a scam but was shocked to actually receive these today after a very long wait and lack of communication. The actual product is good, just a shame they don’t communicate.
Response from MagnetChessApr 28, 2026
Hi Tara, We’re sorry to hear about your experience and completely understand your frustration. We understand it may have seemed like a scam due to the long wait and lack of communication, but we want to reassure you that we are a legitimate business and all orders are fulfilled. We’re a small family-run business, and during that period we experienced an unexpected increase in orders, which unfortunately led to delays in both shipping and customer support. That said, we sincerely apologize for the lack of communication, as this is not the level of service we aim to provide. We truly appreciate your patience throughout this process, and we’re very glad to hear that you’re happy with the product. Your feedback is important to us and helps us do better moving forward. If there’s anything further we can assist you with, please don’t hesitate to reach out. Kind regards, MagnetChess
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Walter
Dec 19, 2025
!! SCAM !!! Do not do business with this company!
*** UPDATE Feb 2026 *** I did receive my order just in time for Christmas. The product was as stated online. 2 stars due to the lack of communication, professionalism and care. While I'm grateful this company didn't scam me, I will not be do business with them again. *** Original review *** I placed an order for three sets of MagnetChess with MagnetChess.shop on 12/2/2025 confident I would receive my order prior to Christmas. I've been charged for my order, however, as of 12/18/2025 my order status is still showing "waiting for details". I've reached out to this company several times requesting a simple update. I've received no response. Considering we're now less than 1 week from Christmas, I was going to cancel my order and find a similar product elsewhere, however, in efforts to do so I found out that this "company" charges a "5% administrative fee" that will be deducted from my order total prior to issuing a refund. This is a scam! Do not order from this company. You likely won't receive what you paid for and they'll charge you for cancelling your order once you figure that out.
Response from MagnetChessApr 30, 2026
Hi Walter, Thank you for taking the time to share your experience and update. We’re sorry to hear about the frustration caused by the lack of communication and unclear order status during your experience. At the same time, we acknowledge your concerns about communication, service experience, and the refund policy details you mentioned. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. Your feedback about communication and clarity is noted and will be used to improve the experience going forward. If you have any questions, please don’t hesitate to reach out. Kind regards, MagnetChess
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DG
Dec 18, 2025
Smaller than expected
Shipping took over 3weeks And when they arrived they are WAY smaller than the videos advertised. Still a fun game, just a little underwhelmed when I I finally received and opened my delivery. Glad I bought 2kits as 1 kit isnt enough
Response from MagnetChessApr 30, 2026
Hi There, Thanks so much for taking the time to share your feedback, we really appreciate it. We’re glad to hear you’re still finding the game fun, even if the size wasn’t quite what you were expecting. We understand that it can feel a bit underwhelming after waiting for delivery. Regarding safety, our product undergoes strict quality control before each production run and complies with international safety standards. It is not subject to any recall or safety notice, and the magnets are tested for durability and appropriate sizing. Thanks again for your support and honest feedback, it truly helps us improve. Kind regards, MagnetChess
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