MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 14, 2026

Hi Benjmain, We sincerely apologize for the delay and for not responding to your emails regarding your refund request. During the holiday period, a sudden increase in orders after going viral caused delays in processing, shipping, and customer support responses. We understand how disappointing this is, especially as the order was intended as a Christmas gift, and we truly regret the inconvenience caused. Please send your order number or email so we can review and resolve this as quickly as possible. Thank you for your patience and understanding. Kind regards, MagnetChess

Response from MagnetChessApr 14, 2026

Hi Kate, We sincerely apologize for the delay and for the lack of response to your refund request emails. During the holiday period, a sudden increase in orders after going viral caused delays in processing, shipping, and customer support responses. We understand how frustrating and disappointing this has been, especially as the order was meant as a Christmas gift, and we truly regret the inconvenience caused. If you have not yet received your order, please provide your order number or email address so we can promptly investigate and resolve the issue. Thank you for your patience and understanding. Kind regards, MagnetChess

Response from MagnetChessApr 16, 2026

Hi there, Thank you for sharing your experience, and we’re sorry for the frustration and concern this situation has caused. We understand how disappointing it is to still be waiting and to have concerns about tracking updates and communication. This is not the experience we want for our customers, and we sincerely apologize for the delay. Over the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, and overseas fulfilment may also take longer than expected. We would like to look into this for you and confirm the status of your order. If your order still hasn’t been received, please let us know so we can assist you promptly. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 16, 2026

Hi Joanna, Thank you for sharing your experience, and we’re truly sorry for the frustration and concern this has caused. We understand how upsetting it is not to receive your order or rely on tracking updates, and we apologize for the lack of communication. We want to reassure you that we are a legitimate business and are actively operating. Over the holiday period, we experienced a sudden increase in orders led to delays in processing and shipping, which also affected tracking updates. We would like to look into this for you and confirm the status of your order. If you have not yet received it, please let us know so we can assist you promptly. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 14, 2026

Hi Robert, We’re truly sorry for your experience and understand your frustration and disappointment. During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing, shipping, and customer support responses. In some cases, this also affected the accuracy of delivery updates, resulting in confusion and extended waiting times. We sincerely apologize that your order has not arrived and that our communication has not met your expectations. We understand how upsetting this is, and we regret the inconvenience caused. If you have not received your order, please send us your order number or email so we can check and resolve this as quickly as possible. Thank you for your patience and understanding. Kind regards, MagnetChess

Response from MagnetChessApr 19, 2026

Hi Ben, We’re really sorry for the long delay and for not getting back to you sooner. We understand how frustrating that must be. We’re a small family-run business, and during December we had an unexpected increase in orders, which caused delays in both shipping and email responses. Unfortunately, your order was affected. We know waiting this long isn’t acceptable, and we truly apologize for the experience. We’re doing our best to catch up and improve so this doesn’t happen again. If you’re open to it, please email us so we can personally look into your order and help make this right for you. Kind regards, MagnetChess

Response from MagnetChessApr 19, 2026

Hi Mario, We’re really sorry to hear you’ve had this experience and that your order is still delayed. We completely understand how frustrating that is. We’re a small family-run business, and in December we had an unexpected increase in orders, which caused delays in both shipping and responses. Unfortunately, your order was affected as well. If you’re open to it, please email us so we can check your order and help make this right for you as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 19, 2026

Hi Chris, We’re really sorry for the long delivery time, missed Christmas, and the lack of communication you experienced. We understand how disappointing that must have been. We’re a small family-run business, and in December we had an unexpected increase in orders, which caused delays in shipping and responses. We’re also sorry to hear about the quality concerns and that the product didn’t meet your expectations. If you’re open to it, please email us so we can look into this for you and make things right. Kind regards, MagnetChess