MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 12, 2026

Hi KJ, Thank you for your feedback, and we’re very sorry for the frustration and inconvenience you’ve experienced. We understand how disappointing it is not to have received your order and to not get a response after reaching out multiple times. This is not the experience we want for our customers. During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect delivery times. We sincerely apologize for the inconvenience and would like the opportunity to look into your order and resolve this for you as quickly as possible. Please contact us directly with your order details so we can assist you further. Kind regards, MagnetChess

Response from MagnetChessApr 12, 2026

Hi Logan, Thank you for your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating it is when an order appears not to arrive and when you feel you haven’t received a response. This is not the experience we want for our customers. We want to assure you that we are a legitimate business and not a scam. We process and fulfill all orders, and when issues occur, we work to resolve them with the courier or fulfillment partners. However, during peak periods, delays and communication backlogs can unfortunately happen. During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect delivery times. We sincerely apologize for the inconvenience and would like the opportunity to investigate your order and help resolve this properly. Please contact us directly with your order details so we can assist you further. Kind regards, MagnetChess

Response from MagnetChessApr 12, 2026

Bonjour Perrine, Merci de nous avoir fait part de vos commentaires. Nous sommes sincèrement désolés de la frustration et de la déception que vous avez ressenties. Nous comprenons à quel point il est contrariant de ne pas recevoir une commande comme prévu, surtout en période de forte affluence. Ce n'est pas l'expérience que nous souhaitons offrir à nos clients, et nous vous présentons nos sincères excuses. Pendant les fêtes, nous avons connu une augmentation soudaine du nombre de commandes suite à un buzz sur les réseaux sociaux, ce qui a entraîné des retards au niveau de l'expédition, de la livraison et des réponses du service client. Certaines commandes sont traitées par des partenaires à l'étranger, ce qui peut également avoir une incidence sur les délais de livraison. Nous comprenons également vos préoccupations et les prenons très au sérieux. Nous tenons à vous assurer que nous sommes une entreprise légitime et que nous travaillons activement à l'amélioration de notre service et de nos opérations. Nous vous serions reconnaissants de nous permettre d'examiner votre commande et de vous aider à résoudre ce problème de manière satisfaisante. Veuillez nous contacter en nous fournissant les détails de votre commande afin que nous puissions vous aider dans les meilleurs délais. Merci de votre patience. Cordialement, MagnetChess

Response from MagnetChessApr 12, 2026

Hi John, Thank you for your feedback, and we’re very sorry for the frustration and inconvenience you’ve experienced. We understand how disappointing it is not to receive your order and not get a response despite reaching out multiple times. This is not the experience we want for our customers, and we sincerely apologize. During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect delivery times. We would really appreciate the opportunity to resolve this for you. Please contact us with your order details or the email used to place the order so we can urgently investigate and arrange a refund or suitable resolution. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 12, 2026

Hi Daniela, Thank you for your feedback, and we’re truly sorry for the frustration and inconvenience you’ve experienced. We understand how disappointing it is not to have received your order and not to receive a response to your emails. This is not the experience we want for our customers. We also want to clarify that we are a legitimate business and not a scam. We process and fulfill all orders, and we are committed to resolving any issues that arise. During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. In some cases, tracking links may not display correctly, which can cause confusion, and some orders are fulfilled through overseas partners, which can also affect delivery times. We sincerely apologize for the inconvenience and would appreciate the opportunity to look into your order and resolve this for you. Please contact us with your order details so we can assist you as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 13, 2026

Hi Oscar, Thank you for your feedback, and we’re very sorry for the frustration and disappointment you experienced. We completely understand how upsetting it is to wait for an order, deal with non-working tracking links, and not receive timely responses. This is not the experience we want for our customers, and we sincerely apologize. During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect tracking updates and delivery times. We’re glad to hear your order has now arrived and that you’re happy with the product quality. We also understand your concerns regarding the overall experience, and we take this seriously as we continue working to improve our service and communication going forward. Thank you again for taking the time to share your honest feedback. Kind regards, MagnetChess

Response from MagnetChessApr 13, 2026

Hi Janice, Thank you for your feedback, and we’re very sorry for the frustration and inconvenience caused. We understand how disappointing it is not to receive your order within the expected time and not get updates on its status. This is not the experience we want for our customers. During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect delivery times. We would appreciate the opportunity to resolve this for you promptly. If you have still not received your order, please contact us with your order number or the email used to place the order, and we will investigate immediately and arrange a priority replacement or suitable resolution. Thank you for your patience and understanding. We remain committed to putting this right as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 13, 2026

Hi Dale, Thank you for your feedback, and we’re really sorry for the frustration and inconvenience you’ve experienced. We understand how disappointing it is for your order to arrive late or not arrive at all, especially when it was intended as a Christmas gift. This is not the experience we want for our customers. During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect delivery times. We’re truly sorry for the difficulty you’ve had reaching us. Please contact us with your order details so we can look into this urgently and make it right for you as soon as possible. We would appreciate the opportunity to resolve this for you promptly. If you still haven’t received your order, please contact us with your order number or the email used to place the order, and we will investigate immediately and arrange a priority replacement or suitable resolution. Thank you for your patience and understanding. We remain committed to putting this right as quickly as possible. Kind regards, MagnetChess