MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 12, 2026

Hi Mj, Thank you for your feedback, and we’re very sorry for the frustration and inconvenience you’ve experienced. We understand how disappointing it is not to have received your order and to not get a response after reaching out multiple times. This is not the experience we want for our customers. During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect delivery times. We sincerely apologize for the inconvenience and would like the opportunity to look into your order and resolve this for you as quickly as possible. Please contact us directly with your order details so we can assist you further. Kind regards, MagnetChess

Response from MagnetChessApr 10, 2026

Thank you for reaching out, and we are truly sorry to hear about the experience you’ve had with your MagnetChess order. We completely understand your frustration and concern, especially given the lack of reliable tracking updates and the uncertainty this has created. Please rest assured that your order is legitimate and not a scam. The delay and poor tracking experience fall far below the standard of service we aim to provide, particularly during the high-volume holiday period. We understand how disappointing it is to feel left without reliable information, and we sincerely regret the impact this has had on your trust in us. We would appreciate the opportunity to resolve this for you promptly. If you have still not received your order, please contact us with your order number or the email used to place the order, and we will investigate immediately and arrange a priority replacement or suitable resolution. Thank you for your patience and understanding. We remain committed to putting this right as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 10, 2026

Hi Amy, Thank you for taking the time to share your experience. We sincerely apologize for the distress, frustration, and inconvenience this situation has caused. We understand your concerns regarding the delays, tracking issues, and lack of clear communication, and we regret that this has been your experience with us. We are especially sorry that the tracking method and follow-up messages caused confusion or concern. This is not the level of transparency or service we aim to provide, and we acknowledge that we should have handled this more effectively. During the holiday period we had a very high number of orders, which unfortunately caused delays and in a small number of cases parcels were lost or mishandled by the courier. We truly regret that this situation has led to your current concerns. Please be assured your case is important to us, and we are committed to resolving it as quickly as possible. We would appreciate the opportunity to resolve this for you. If you have not yet received your order, please contact us with your order number or email, and we will investigate and arrange a prompt resolution. Thank you for your feedback. We take this seriously and are committed to making this right. Kind regards, MagnetChess

Response from MagnetChessApr 10, 2026

Hi Paloma, Thank you for getting in touch, and we are very sorry to hear about your experience. We completely understand your frustration and disappointment, especially after not receiving your order and not getting a response to your emails. This is not the level of service or communication we aim to provide, and we sincerely apologize for the inconvenience and concern this has caused. We also understand how upsetting it is to feel left without both your order and support. During the holiday period we had a very high number of orders, which unfortunately caused delays and in a small number of cases parcels were lost or mishandled by the courier. We would like the opportunity to resolve this for you as quickly as possible. Please provide your order number or the email used to place your order, and we will urgently investigate and work toward a prompt resolution. Thank you for your feedback, and we truly appreciate the chance to put this right. Kind regards, MagnetChess

Response from MagnetChessApr 12, 2026

Hi Sharon, Thank you for your feedback, and we’re sorry to hear about your experience. We understand your frustration regarding the delay and the difficulty in getting a response. We also want to clarify that we do not ignore customer inquiries, and in cases where there are delays, we always work to resolve them as soon as possible. Regarding the safety concerns, we want to clarify that MagnetChess is not affected by any recalls. The information circulating online generally refers to different brands, including older or low-quality copies that do not meet safety standards. Our product is designed and manufactured to comply with applicable international safety guidelines. To give you peace of mind: -Our magnets are individually tested for safety. -No recall or official warning applies to our product. -We do not ship to regions where such products are restricted. -Thousands of families use MagnetChess safely every day. That said, we take both safety and transparency very seriously. We understand why you would be concerned, and we want you to feel confident about your purchase. We are sorry for the inconvenience you experienced and appreciate you bringing this to our attention. If you still have any concerns or need assistance, please contact us directly with your order details so we can help further. Kind regards, MagnetChess

Response from MagnetChessApr 10, 2026

Hi EC, Thank you for your feedback, and we sincerely apologize for the frustration and disappointment this situation has caused. We understand how concerning it is to be waiting an extended period without clear updates, and we regret the inconvenience this has caused. We also apologize for the experience regarding your refund request. We are unable to cancel your order as it has passed the cancellation timeframe and is already being processed for delivery.Once the order is delivered, you are welcome to return it for a full refund in line with our returns policy. We would like the opportunity to resolve this for you as quickly as possible. Please provide your order number or the email used to place your order, and we will urgently investigate and work toward a prompt resolution. Kind regards, MagnetChess

Response from MagnetChessApr 10, 2026

Hi Mila, Thank you for your message, and we are very sorry for the frustration and disappointment you’ve experienced. We understand your concern, especially when delivery has taken longer than expected and updates have not been clear. Please rest assured that your order is legitimate and not a scam. During the holiday period we had a very high number of orders, which unfortunately caused delays and, in a small number of cases, parcels were lost or mishandled by the courier. We understand your concerns and acknowledge that our communication should have been clearer and more timely. We sincerely apologize for the inconvenience this has caused. We would appreciate the opportunity to look into your order and resolve this properly. If you have not received your order, please share your order details with us so we can investigate and provide a clear update as soon as possible. Thank you for your patience, and we hope to hear from you soon so we can sort this out for you properly. Kind regards, MagnetChess

Response from MagnetChessApr 12, 2026

Hi Andrea, Thank you for your feedback, and we’re very sorry for the frustration and inconvenience you’ve experienced. We understand how disappointing it is to order a Christmas gift and not receive it, especially when tracking information is unclear and communication feels lacking. This is not the experience we want for our customers. During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect tracking updates and delivery times. We are actively improving our customer support and communication processes to ensure this does not happen again. If you’re still waiting on your order, please reach out once more with your order details, and we will prioritize checking its status for you. Thank you for your patience, we truly appreciate it and are committed to making this right. Kind regards, MagnetChess