MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 10, 2026

We sincerely apologize for the inconvenience you’ve experienced. We completely understand how frustrating it must be to wait this long, especially when your order was expected before Christmas. This falls short of the standard of service we aim to provide. While the holiday period brought an unusually high volume of orders, we acknowledge that we should have communicated more effectively and resolved this matter much sooner. Please accept our apologies for the delay and lack of timely updates. We would appreciate the opportunity to resolve this for you promptly. If you have still not received your order, please contact us with your order number or the email used to place the order, and we will investigate immediately and arrange a priority replacement or suitable resolution. Thank you for your patience and understanding. We remain committed to putting this right as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 10, 2026

We sincerely apologize for the inconvenience you’ve experienced. We completely understand how frustrating it must be to wait this long, especially when your order was expected before Christmas. This falls short of the standard of service we aim to provide. While the holiday period brought an unusually high volume of orders, we acknowledge that we should have communicated more effectively and resolved this matter much sooner. Please accept our apologies for the delay and lack of timely updates. We would appreciate the opportunity to resolve this for you promptly. If you have still not received your order, please contact us with your order number or the email used to place the order, and we will investigate immediately and arrange a priority replacement or suitable resolution. Thank you for your patience and understanding. We remain committed to putting this right as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 10, 2026

We sincerely apologize for the inconvenience you’ve experienced. We completely understand how frustrating it must be to wait this long, especially when your order was expected before Christmas. This falls short of the standard of service we aim to provide. While the holiday period brought an unusually high volume of orders, we acknowledge that we should have communicated more effectively and resolved this matter much sooner. Please accept our apologies for the delay and lack of timely updates. We would appreciate the opportunity to resolve this for you promptly. If you have still not received your order, please contact us with your order number or the email used to place the order, and we will investigate immediately and arrange a priority replacement or suitable resolution. Thank you for your patience and understanding. We remain committed to putting this right as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 12, 2026

Hi Ron, We’re really sorry to hear about your experience, and we completely understand your concerns and frustration, especially after ordering before Christmas and still not receiving your item. We sincerely apologize for the delays and for the issues you’ve encountered with our website. This is not the level of service we aim to provide. While the holiday period and sudden increase in orders after going viral led to delays in dispatch, delivery, and customer support responses, as well as some courier tracking issues and longer international fulfillment times. We are truly sorry for the frustration and disappointment this has caused. We take full responsibility and are actively working to improve our service going forward. We also want to reassure you that we are a legitimate business and take concerns like yours very seriously. We understand why you might feel uncertain given your experience, and we’re committed to resolving this properly. If you still haven’t received your order, please reach out to us directly with your order number or the email used to place the order so we can investigate this as a priority. We will do everything we can to either locate your order or arrange a replacement or refund as quickly as possible. Thank you for bringing this to our attention, we truly appreciate the opportunity to make things right. Kind regards, MagnetChess

Response from MagnetChessApr 12, 2026

Hi Dave, We’re really sorry to read your experience, and we completely understand your frustration. You placed your order expecting it to arrive before Christmas, and waiting this long without receiving it or getting proper updates is not the experience we want for any of our customers. During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, which caused confusion, and some orders are fulfilled through overseas partners, which can also affect delivery times. We sincerely apologize for the inconvenience and the lack of timely updates, and we are actively working to improve this going forward. We would truly appreciate the opportunity to make this right. If you could please reach out to us again with your order number or the email used to place the order, we’ll investigate immediately and arrange to resend your order as a priority. We genuinely care about our customers and take feedback like yours very seriously. Thank you for your patience, and we hope to hear from you soon so we can resolve this properly for you. Kind regards, MagnetChess

Response from MagnetChessApr 10, 2026

Thank you for confirming that your order has been delivered. Please accept our sincere apologies once again for the delay, as well as for the poor communication you experienced throughout this process. We fully understand and regret the frustration and unnecessary stress caused by the lack of timely and clear updates, particularly when you were actively trying to obtain information about your order. This level of service does not reflect the standards we aim to uphold. We take your feedback seriously and are currently reviewing our internal processes to improve both our communication and response times, so that situations like this do not occur in the future. We truly value your patience and understanding despite the difficulties you encountered. Should you require any further assistance, please do not hesitate to contact us. We remain at your service and are committed to supporting you. Kind regards, MagnetChess

Response from MagnetChessApr 12, 2026

Hi Alan, Thank you for your feedback, and we are truly sorry to hear about your experience. We completely understand your frustration regarding the long delay and that your order has not arrived. This is not the experience we want for any of our customers, and we sincerely apologize for the inconvenience. We also want to clarify that we are a legitimate business and do not create or manipulate reviews. Our Trustpilot profile reflects genuine customer feedback, and ratings can vary based on individual experiences and delivery circumstances. While the holiday period brought an unusually high volume of orders, we acknowledge that we should have communicated more effectively and resolved this matter much sooner. Please accept our apologies for the delay and lack of timely updates. Please reach out to us directly with your order details so we can assist you further and make this right. Kind regards, MagnetChess

Response from MagnetChessApr 12, 2026

Hi Daniel, Thank you for your feedback, and we’re truly sorry for the frustration and inconvenience you’ve experienced. We understand how disappointing it is not to receive your order, especially after tracking showed it had arrived locally. In some cases, final-mile courier updates may not display correctly, which can cause confusion, but this is not the experience we want for our customers. We also apologize for the delay in our responses. During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect delivery times. We truly regret the inconvenience caused and would like the opportunity to look into your order and resolve this for you as quickly as possible. Please reach out to us directly with your order details so we can assist you further. Kind regards, MagnetChess