MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 24, 2026

Hi, We’re really sorry for the long delays you experienced, both with shipping and delivery. We completely understand how frustrating it must have been to wait and chase for updates. We’re a small family-run business, and during that period we had an unexpected increase in orders, which caused delays in processing and dispatch. That said, we know this doesn’t make the experience any better, and we sincerely apologize. We’re glad to hear your order did arrive, but we’re sorry it didn’t meet your expectations overall. If you’re open to it, please email us so we can look into your order and see how we can make this right for you. Kind regards, MagnetChess

Response from MagnetChessApr 12, 2026

Hi John, Thank you for sharing your feedback, and we’re sorry for the frustration and inconvenience this caused. We understand how disappointing it is to experience long delivery times and unclear tracking updates. That is not the experience we aim to provide, and we sincerely apologize. During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, causing confusion, and some orders are fulfilled through overseas partners, which can also affect delivery times. We sincerely apologize for the inconvenience and are actively working to improve this going forward. We also want to clarify that there are no hidden fees for support, cancellations, or refunds. We appreciate your feedback and are actively working to improve our shipping and communication so this does not happen again. We would appreciate the opportunity to resolve this for you promptly. If you have still not received your order, please contact us with your order number or the email used to place the order, and we will investigate immediately and arrange a priority replacement or suitable resolution. Thank you for your patience and understanding. We remain committed to putting this right as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 15, 2026

Hi Claude, Thank you for sharing your experience, and we’re truly sorry for the frustration and concern this has caused, especially as these were intended as Christmas gifts. We understand how upsetting it is not to receive your order or access tracking or our website, and we sincerely apologize for the lack of communication. We want to assure you that we are a legitimate business and are actively operating. During the holiday period, we experienced a sudden increase in orders that led to delays in processing and shipping, which also affected tracking updates. If you have not received your order, please contact us with your order details so we can investigate and provide a priority resolution. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 15, 2026

Hi Julie, Thank you for reaching out, and we’re truly sorry for the delay and concern caused. We understand how frustrating it is to wait this long after being charged, and we sincerely apologize. During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, and overseas fulfillment may also result in longer delivery times. If you have not received your order, please contact us with your order details so we can investigate and provide a priority resolution. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 15, 2026

Hi Mark, We sincerely apologize for the inconvenience you’ve experienced. We understand how frustrating it is to wait this long, especially when the order was expected before Christmas. During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, and overseas fulfillment may also result in longer delivery times. We would like the opportunity to resolve this for you promptly. If you have not received your order, please contact us with your order details so we can investigate immediately and arrange a priority replacement or suitable resolution. Thank you for your patience and understanding. Kind regards, MagnetChess

Response from MagnetChessApr 24, 2026

Hi Ashley, We’re really sorry for the delay and for not getting back to you sooner. We understand how frustrating this must be, especially with the tracking not updating. We’re a small family-run business, and during that period we had an unexpected increase in orders, which caused delays in both shipping and responses. Unfortunately, your order was affected. We understand you’re looking for a resolution, and we want to help. Please email us again so we can check your order and assist you as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 15, 2026

Hi Valiante, Thank you for bringing this to our attention, and we’re truly sorry for the frustration and concern this has caused. We understand how worrying it is to see a tracking link no longer working after a long wait. This is not the experience we want for our customers, especially for orders placed in time for Christmas. During the holiday period, a sudden increase in orders after going viral led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, and overseas fulfillment may also result in longer delivery times. Please be assured that your order is not a scam. We would like the opportunity to look into this and provide a clear update or solution. If you have not yet received your order, please contact us with your order number or email, and we will investigate and arrange a prompt resolution. Thank you for your patience, and we’re sorry again for the experience. Kind regards, MagnetChess

Response from MagnetChessApr 15, 2026

Hi Suzanne, Thank you for sharing your experience, and we’re sorry for the worry and frustration caused. We understand your concern, especially with the delay, lack of updates, and safety information you’ve seen. Please rest assured your order is not a scam. During the holiday period, a sudden increase in orders after going viral led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, and overseas fulfillment may also take longer than expected. We sincerely apologize for this. Regarding safety concerns, our product is not part of any recall, and the reports you’ve seen relate to other products or versions. If you have not received your order, please send your order details so we can investigate and resolve this promptly. Thank you for your feedback. We take this seriously and are committed to making this right. Kind regards, MagnetChess