maglocks.comReviews of maglocks.com

4.6209 reviews
Administration & Services
1177 Riverfront Center, Amsterdam, New York

maglocks.com

About maglocks.com

we are maglocks.com . we design access and egress systems to keep your business safe and secure. maglocks sells and supports low voltage security products and door access control systems. our component and project design specialists leverage product knowledge of locking hardware to design door access control solutions to keep your business safe. we offer quality products, in-stock and ready to ship.

maglocks.com (maglocks.com) has 209 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Website: maglocks.com
Category: Administration & Services
Location: Amsterdam, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 3% of reviews.
Latest: Most recent review: March 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Administration & Services, New York

Write a review

customer

Dec 31, 2020

Lock was shipped and did not work…

Lock was shipped and did not work properly. Technical services stated that they did not know anything about the lock and connected me with tech services for the manufacture who was unable to get the lock to work consistently. I sent the lock back to maglock in accordance with their instructions and they confirmed receiving it. It has been several weeks and I have still not received a credit to my account and they have not returned my calls.

Response from maglocks.comDec 31, 2020

Carl, I reviewed the case and looks like we could have better communicated the process. Our mistake. On November 24, 2020 you ordered a special build cabinet lock with a three week lead-time from the manufacturer RCI. The lock was completed at the RCI factory and shipped on December 3, 2020. Your Paypal account was charged on December 3, 2020. You received the lock via UPS on December 7, 2020. Unfortunately, the lock did not operate correctly for you and the lock was returned to us for testing and evaluation. On December 14, 2020 we received the lock and our technical staff tested the functionality and it appeared to operate as manufactured. Our technical staff Chris reviewed the evaluation results with you on December 15, 2020. During the call, we agreed to return the lock to the manufacturer for their additional testing and evaluation. RCI received the lock on December 19, 2020. They completed their initial review on December 23, 2020 and indicated the lock was functioning as intended. Currently, we are awaiting the lock to be returned from the manufacturer. However, we understand the process has been long. As such, your PayPal account was credited for the entire purchase on December 31, 2020. Please accept our apology if our communication caused you frustration and concern. We will continue to work harder. Note: The lock was a non-refundable, special order from the manufacturer. This was indicated on the original invoice.

About maglocks.com

maglocks.com (maglocks.com) has 209 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Website: maglocks.com
Category: Administration & Services
Location: Amsterdam, New York
Listed on Five Star Index: 2026