Magick PlanetReviews of magick.com

I ordered seven tarot decks during a big sale in the middle of April (the 21st). After a coupon code and the sale my total still came out to almost $120. I made a second order on April 26th of 4 oils and a hanging charm. After 3 weeks I noticed that the tracking numbers that they had sent to me had not moved at all. Since then I have contacted customer service more than 30 times. Because they created a tracking number, they consider it shipped and have not refunded me. However, every single time that I talk to them they tell me that the decks are out of stock and will be back in stock in a week. I spoke to a representative named Isabel dozens of times and each time she said the exact same thing. They have consistently blamed the problem on the manufacturer of the cards, but the problem lies entirely with them. I once sent four emails a week apart and never received anything back. It took them an entire month to respond to me. They also claim they replied but I must not have gotten it (untrue). Worst customer service experience of my entire life. At this point I have received two of the seven decks that I ordered and no refund for the missing 5. They are still stringing me along despite me saying that it has been three and a half months and I just want my money back. Do not trust these people with your hard-earned money. They are a terrible business with dreadful customer service. Edit: The rest of my decks finally shipped months after my initial order. They refunded 2 and sent 5. I got my final shipment of the oils and the charm in October. It took over 6 months and more than 3 dozen emails to get all of my stuff sent to me. In November 2023, Magick tried to dispute my review and have it taken offline. There used to be several more negative reviews than there currently are and I believe that they're going through each of you and flagging them for removal unless people can provide proof. I have sent my order numbers, emails to customer service, screenshots of the original order back in April, and proof of the tracking number they sent to me in October. They are still disputing my review. This is not a trustworthy company and I really cannot state enough that you should not do business with them.

I have placed several orders over the last few months, and had only 1 order that was delayed due to an issue with restock shipments, which honestly happens. I have read other comments stating they had the same issue, and left a negative review even though they had great previous experiences. I choose to base my reviews on all orders, and leave my reviews accordingly. Why leave a negative review when you never left a positive one for the previous goods. Why judge someone on their worse day, instead of the other 364 good ones. This order I purchased the Past Lives with Pets, and it is a wonderful book. A must read for those that have lost a beloved pet. My Runes Kit: The Gods' Magical Alphabet, is prefect for me as it is something I am just learning about and find it great for beginners. Love the storage box! Once again, a great experience, packed with care, and shipped quickly.

I placed my order in June 25 and paid for priority shipping.i emailed the company and got the response that they were short handed. I don't pay additional shipping fees accept that you are short on employees. MP08114288

I have bought from here over the years. The first purchase I made was kind of gnarly because my package got stolen. At first it was hard to get them to replace the package but they did eventually. After that initial purchase all my other orders have been good and shipped right on time. If I am looking for a new mass produced deck they are my first go to. Plus the discounts are really good.

Lovely array of decks to choose from. I bought a few and arrived fast.

affordable decks and authentic, fair pricing. can't complain

good. i ordered 3 smudge sticks and arrived quick. i used the spin the wheel and got an extra discount on my order and a free crystal!

I've been purchasing from Magick for the past few years and wanted to say thank you for always giving me such good service. Received products quick and I've spoken to a few of the reps by phone who have been very helpful with my orders. Thank you and I'll be purchasing again soon.