Dr Bassim S.
product was not delivered
product was not delivered several fake promises not correct tracking number since 1 month 📢📢 (Here is my email sent to them beginning of this month 3 or 4 tracking numbers and the last one still shows wrong adresse and shipping not progressing ) Dear Seller, I am writing to formally dispute the handling of my order tracking:4PX3001788937172C. This package was shipped **from China to France instead of Jordan due to your system error 1. incorrectly listed France as the destination** (per tracking records: "China → France"). 2. I immediately notified your team upon discovering this error, requesting correction to Jordan. 3. No corrective action was taken, resulting in export failure and domestic misdelivery in China. Evidence of Negligence: - Destination Error: Tracking showed "Country: China → France" despite my Jordanian address notification. - Failed Export: - 2025-05-30 03:44: "交航失败-包裹信息不全" (**Flight failed - incomplete info**) → Direct result of destination mismatch. - **Domestic Misdelivery:** - *2025-06-03 20:49*: Delivered to **许宏培** in Guangdong, China → **Proof of non-delivery to Jordan**. Timeline of Failure: > - **Pre-shipment**: Label generated with **wrong destination (France)** > - **Notification**: Immediate alert sent by me - **ignored** > - **Result**: Package stranded in China → delivered to wrong recipient Required Resolution: Due to your error and failure to correct after notification: 1. **Full refund** of order + shipping fees within 48 hours, **OR** 2. **Free express reshipment** to correct Jordan address via DHL/FedEx with tracking. **Deadline: 18 June 2025.** - Jordan Consumer Protection Association - China State Post Bureau (ssa.spb.gov.cn) - E-commerce platform This represents clear breach of contract. Rectify immediately.
Response from MAGIC JOHNJun 23, 2025
Hi Dr Bassim, could you please leave us your order number so that we could apply a support ticket? Thanks!




