Diego S.
Very good customer support team
I previously left a review regarding a hinge failure on my Magic John 360° Invisible Magnetic Stand Phone Case that occurred within a few months of purchase. After further communication with their customer support team and providing documentation of the issue, the company ultimately arranged a replacement and shipped a new case to me free of charge. The replacement has now arrived successfully. I appreciate that the team followed through and resolved the situation. Because of that, I wanted to update my review to reflect the full experience and their effort to make things right. Thank you to the Magic John support team for addressing the issue.
Response from MAGIC JOHNMar 3, 2026
Hi Diego, We are truly sorry to hear about your experience with the Magic John 360° Invisible Magnetic Stand Phone Case. We take your feedback very seriously, and we completely understand how disappointing it is when a product does not meet your expectations, especially with a structural issue like the hinge failing after only a few months of normal use. We have noticed you have reached out to us again via email, and we want to assure you that we will do everything we can to resolve this properly for you. Your satisfaction is our top priority, and we are committed to improving our service and product quality based on your valuable feedback. We will follow up with you closely through our support channel to provide a proper and fair solution. Thank you for your patience and understanding. Best regards, Magic John Customer Service