MagicJackReviews of magicjack.com

Absolute garbage. Every call drops & you can’t use it to check bank balances, or push any additional number for additional service, like a doctor’s office. MJ even admits it’s a known problem they can’t do anything about. We’re going back to Vonage.

Magic joke is a company you can't trust at all. I applied for a 1 year subscription and never got to use it. Webchat is hopeless and won't assist. Service worked for 1st month only. They won't refund me the remaining 11 months. Tech support never gets back to you as promised. They created around 30 different trouble tickets for me and never resolved a single one of them. Can I give them negative stars? I forgot to mention that I can't access my online account but I have the option to pay a renew the service.

I should have read the reviews purchasing since it is obvious that this company has a poor track record. The positive reviews are from Magic Jack employees (Customer Service gave themselves 5 Stars on this website in a poorly written, rambling review). Magic Jack double billed me. I tried to contact them but you are on hold for 45 minutes. Then you get someone with poor English skills that says they cannot help you. Finally, I asked my credit card company to stop one of the payments. They could not apparently because Magic Jack refused so I just gave up. Now a year later, I tried to renew, but there is a Hold on my account because I put in to stop a payment (even though the charge never got reversed). Worst customer service. I used the product as a landline, mostly for Faxing, and it worked most of the time satisfactorily, but not every time.

MagicJack is an absolute joke. This company is run by a bunch of scabs. They barely provide a "service". The product doesn't work more than the warranty holds. They do not stand by their product, their tech support is absolutely useless and the billing department hangs up on you when you want to find a solution. This company is a disgrace. It's clear they just want your money and don't give a crap about you after that. A cheap service is never a good service. Run fast and far from these clowns unless you like to flush your money.

If you want plenty of hassle and aggravation this company is for you. Have waited hours for customer chat and for call backs by people that have no idea of the product.Have been disconnected while being switched to different departments and while on hold. Will not stand behind the product. Charges to replace defective unit. Unfortunately, I made a mistake and just renewed-dumb on my part. I'm trying to get a refund, but I'm not holding my breath. Usually poor call quality.

Worst customer service ever. Had to fight with an agent in chat for 3 hours to get to a manager. I renewed my subscription for one year and service hasn't worked for 8 months. They won't refund me. And they stopped me from being able to access my online account and still won't fix it. Waiting for BOB to respond now.

Horrible product, Do not buy..

I find Magicjack to be exceptional value as I have homes in the US, Germany and Argentina. It’s so easy I unplug it when I leave and take my US number to wherever I go. It’s not perfect it would be better if I could upload an MP3 to voicemail as an OGM and set calls to voicemail from say 10pm to 9am but for what you pay it’s a bargain.