Thomas S.
I Wanted to Like Magai, but...
I've been using Magai for more than a year. Initially, I was reasonably happy with it. However, when they upgraded the system, my account went south. At first, there was an issue upgrading my account. When that was sorted out, all my folders, prompts, and chats were missing. OK, I understand technical issues happen. At first, customer service was responsive, attempting to solve the issue. Then, they lost the plot. I was asked at one point if I needed any more help, even though we were in the middle of resolving the issue. It seemed they had forgotten what was going on, despite a lengthy email chain. I reminded them we were still attempting to recover my work. Crickets. No response for weeks. After one more attempt at resolution, the agent once again became responsive. Nonetheless, there appears to be no resolution. I can’t waste any more time with Magai, so I am moving on. I’ve watched several videos with the founder, Dustin, and he seems on the up and up. I think people coming into Magai after this upgrade mess will be happy if Magai is the kind of AI app they need. Unfortunately, it hasn’t worked out for me. I won't be resubscribing at the end of my annual term.
Response from MagaiJun 12, 2026
Hi Thomas, Thank you so much for taking the time to write such a detailed and honest review. We are genuinely so sorry for the cascade of failures you experienced. The support process you described is not the standard we aim for. For our team to lose track of your issue, ask if you still needed help mid-resolution, and then go silent for weeks is a complete breakdown of our process. We sincerely apologize for the immense frustration and wasted time this caused. We are particularly grateful for your kind words about Dustin and your fairness in acknowledging the platform's potential for new users. It means a lot that even after such a negative experience, you were able to be so balanced in your feedback. Your feedback has highlighted critical gaps we are working to fix so that no other user has to go through this. We hope that one day we might be able to earn back your trust. We wish you the absolute best with your work moving forward. Best regards, The Magai Team