Richard O.
CANT CANCEL
initially i was happy with solo plan, then i upgraded to TEAM plan , they started charging me for both me for team plan and solo plans, they tell me this is wrong and tell me how to cancel one plan ,now when i try and cancel as they directed me they send me a link and the link to cancel goes to 404. so i cant cancel !! i am going yo stop using magai ..there are better packages out there
Response from MagaiMay 19, 2026
Hi Richard, Thank you so much for bringing this to our attention. We are genuinely sorry for the frustrating situation you've encountered. We want to extend our sincerest apologies for the billing error and the subsequent issues with the cancellation link. Based on the information you provided, it appears a system error occurred when you upgraded your plan. Instead of a smooth transition, a separate Team plan was created alongside your existing Solo plan, leading to the incorrect double charges over the last four months. This is definitely not the standard of service we aim to provide. We are taking immediate action to correct this for you. We have processed a full refund for the duplicate charges and will ensure your account is properly canceled. You don't need to worry about the broken link or take any further action. Our team will handle everything from here and will send you a confirmation email as soon as the refund and cancellation are complete. We truly value your business and hope to have the opportunity to restore your confidence in Magai. Best regards, The Magai Team