At Magai, we’re on a mission to sprinkle a little magic over the lives of content creators by empowering them with our delightful AI tools. Our goal? Help you do more, save time, and flourish in your online ventures while having a blast every step of the way. Magai, conjures up a collection of generative AI tools nestled in one seamless and visually striking interface. It’s perfect for creators who want to add a little pizzazz to their content creation and streamline their workflow. Our platform uses machine learning to provide you with real-time data and insights to help you optimize your strategies and increase your ROI.
Magai (magai.co) has 111 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
magai.co
Website
magai.co
Category
Internet & Software
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 73% of reviews.
Latest
Most recent review: August 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Excellent customer service. Had an issue and resolved in 2 days. Thank u so much. Great company.
5 Stars 🌟 🌟 🌟 🌟 🌟
Response from MagaiAug 26, 2026
Hi Paula,
Thank you so much for the kind words!
We're really glad our team was able to get your issue resolved quickly. Providing excellent service alongside a great product is always our goal, and it means a lot to hear it made a difference for you.
Thanks again for your support—we're grateful to have you as part of the Magai community.
Best regards,
The Magai Team
RO
Robby
Prompt support
Prompt, helpful, responsive and empathetic support from the team at Magai. Grateful for the amazing product, and the support to go with it.
Response from MagaiAug 21, 2026
Hi Robby,
Thank you so much for this kind review!
We're so glad to hear our team was able to provide prompt, helpful, and empathetic support when you needed it. Pairing a great product with great service is exactly what we strive for every day.
We truly appreciate you taking the time to share this, and we're grateful to have you as part of the Magai community.
Best regards,
The Magai Team
DS
Doug S.
Saving me dollars and hours.
"At age 65, I was just navigating AI. Two years later, I was lucky to discover Magai. As a writer and fitness trainer, Magai has saved me hundreds of dollars and hours conducting research, planning, copywriting and book and poster design. I do not have to argue or negotiate with other freelancers to do the specialty work that Magai does for me. It is a real gem." --Sgt. (Ret'd) Doug Setter, BSc. Author of Flat Gut After 50 and Take Back Control: A No-Nonsense Guide to Reduce Alcohol Without Losing Your Edge.
Response from MagaiAug 17, 2026
Hi Doug,
Thank you so much for sharing your journey with us—this truly made our day!
It's incredibly inspiring to hear how you've embraced AI and put Magai to work across your writing and fitness training business. Saving hundreds of dollars and hours on research, copywriting, and design is exactly the kind of impact we hope to make for our users.
We're so grateful to have you as part of the Magai community, and we're honored to be a part of your creative journey.
Best regards,
The Magai Team
JB
Jen B.
Restored missing thread & persona!
The team was able to effectively restore a missing chat thread and a missing persona! They were very kind and professional through it all. They also kindly explained all of the different models and their usage.
Response from MagaiJul 3, 2026
Hi Jen,
Thank you so much for sharing your experience with us!
We are so happy to hear that our team was able to restore your missing chat and persona. It's also wonderful to know that they were kind, professional, and helpful in explaining how everything works.
Providing that level of support is incredibly important to us, and your feedback lets us know we're on the right track.
We truly appreciate you being a part of the Magai community!
Best regards,
The Magai Team
RR
Robert R.
Magai is a MUST in Your Tool Kit
Magai has been a great tool for me in what I do as a Digital Creator. Dustin Stout is always thinking of his customers and how he can improve his products, which is Magai. Just having access to something like a persona that I created for personal projects was such a huge time saver for me. The project that comes to mind for me was something that would have normally or traditionally taken several hours per week to produce a daily buffet menu for a restaurant. With the short time of creating the Persona, I was able to shave several hours monthly and not lose out on quality. The Magai Persona that I created kept the consistency, also helped me become a reliable source for the company to insure dependability, unique and professional social media content. Magai is a tool for most people if not all.
Response from MagaiJun 12, 2026
Hi Robert,
Thank you so much for taking the time to share this incredible feedback!
Hearing how you saved hours of work each month while maintaining a high standard of quality is exactly why we built the platform.
We'll be sure to pass your kind words along to Dustin and the entire team—stories like yours are what motivate us every day. We're so grateful to have you as a customer.
Best regards,
The Magai Team
PF
Paul F.
Excellent Customer Support
I had a serious issue when Magai released their new update. Their customer support didn't dodge the issue, but kept working until it got fixed, with regular proactive communication. It's an AI company delivering great AI tools. But it's the human support and caring that will keep me a customer!
Response from MagaiJun 12, 2026
Hi Paul,
Thank you so much for this wonderful review! We're so glad our team could work through that issue with you.
You've perfectly captured what we believe in: powerful AI tools are essential, but it's the dedicated human support and genuine care that truly matter. Hearing that our team's communication and dedication made the difference means the world to us.
We are honored to have you as a customer and deeply appreciate you sharing your experience.
Best regards,
The Magai Team
TS
Thomas S.
I Wanted to Like Magai, but...
I've been using Magai for more than a year. Initially, I was reasonably happy with it. However, when they upgraded the system, my account went south. At first, there was an issue upgrading my account. When that was sorted out, all my folders, prompts, and chats were missing. OK, I understand technical issues happen.
At first, customer service was responsive, attempting to solve the issue. Then, they lost the plot. I was asked at one point if I needed any more help, even though we were in the middle of resolving the issue. It seemed they had forgotten what was going on, despite a lengthy email chain. I reminded them we were still attempting to recover my work.
Crickets. No response for weeks.
After one more attempt at resolution, the agent once again became responsive. Nonetheless, there appears to be no resolution. I can’t waste any more time with Magai, so I am moving on.
I’ve watched several videos with the founder, Dustin, and he seems on the up and up. I think people coming into Magai after this upgrade mess will be happy if Magai is the kind of AI app they need. Unfortunately, it hasn’t worked out for me. I won't be resubscribing at the end of my annual term.
Response from MagaiJun 12, 2026
Hi Thomas,
Thank you so much for taking the time to write such a detailed and honest review. We are genuinely so sorry for the cascade of failures you experienced.
The support process you described is not the standard we aim for. For our team to lose track of your issue, ask if you still needed help mid-resolution, and then go silent for weeks is a complete breakdown of our process. We sincerely apologize for the immense frustration and wasted time this caused.
We are particularly grateful for your kind words about Dustin and your fairness in acknowledging the platform's potential for new users. It means a lot that even after such a negative experience, you were able to be so balanced in your feedback.
Your feedback has highlighted critical gaps we are working to fix so that no other user has to go through this.
We hope that one day we might be able to earn back your trust. We wish you the absolute best with your work moving forward.
Best regards,
The Magai Team
RO
Richard O.
CANT CANCEL
initially i was happy with solo plan, then i upgraded to TEAM plan , they started charging me for both me for team plan and solo plans, they tell me this is wrong and tell me how to cancel one plan ,now when i try and cancel as they directed me they send me a link and the link to cancel goes to 404. so i cant cancel !!
i am going yo stop using magai ..there are better packages out there
Response from MagaiMay 19, 2026
Hi Richard,
Thank you so much for bringing this to our attention. We are genuinely sorry for the frustrating situation you've encountered. We want to extend our sincerest apologies for the billing error and the subsequent issues with the cancellation link.
Based on the information you provided, it appears a system error occurred when you upgraded your plan. Instead of a smooth transition, a separate Team plan was created alongside your existing Solo plan, leading to the incorrect double charges over the last four months. This is definitely not the standard of service we aim to provide.
We are taking immediate action to correct this for you. We have processed a full refund for the duplicate charges and will ensure your account is properly canceled.
You don't need to worry about the broken link or take any further action. Our team will handle everything from here and will send you a confirmation email as soon as the refund and cancellation are complete.
We truly value your business and hope to have the opportunity to restore your confidence in Magai.
Best regards,
The Magai Team
