My
Well done
Good turn around time and price.
Providing affordable floor mat solutions since 1992. Our Mats Will Floor You!
The Mad Matter, Inc (madmatter.com) has 376 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Administration & Services · Alpharetta, Georgia
Excellent

Administration & Services · Lawrenceville, Georgia
Excellent

Administration & Services · KINGSLAND, Georgia
Excellent

Administration & Services · Kennesaw, Georgia
Excellent
Showing 32 reviews with 4 stars · Clear filters
My
Good turn around time and price.
Rodney H.
Love the price and the rug the only thing that keeps me from giving a five star rating is the end of the mat won't stay flat it keeps rolling up making it a trip hazard I have tried several remedies but so far I end up having to overlap it with another mat
Response from The Mad Matter, IncDec 6, 2016
HI Rodney, Sorry the mat isn't laying down properly. Sounds like it may have been a production issue. We can send out another mat - no charge to make things right.
Amy
I purchased two entryway rugs for my home from Mad Matter. When they arrived, they weren't what I'd expected—not as thick as I'd hoped from the website description. When I contacted them, they went out of their way to help me. If I had contacted them before I ordered, I'm sure I would've found the perfect rug. They were very knowledgable and friendly, and had plenty of options for what I was looking for. They let me return the rugs I'd purchased at no cost to me. I was extremely impressed with their service. I gave 4 stars instead of 5 only because the description of the rug was inaccurate: it advertised a rug 3/8" thick, but I received rugs 3/16" thick.
Response from The Mad Matter, IncOct 4, 2016
Thanks for the review Amy. Sorry for the confusion on the mat thickness. We normally put a 3/8" thickness on entrance mats to allow for door clearance issues. Door swings and thresholds usually require a 3/8" clearance. Generally speaking, mat backings are about 1/8" in thickness plus the surface fibers which can vary in thickness. Simple vacuuming can also fluff up the fibers to bring the pile up that may have crushed during fabrication and shipping.
Candy S.
Very happy with the delivery, packaging, and easy to roll out to place on the floor. The quality is perfect for the needs. A little thinner than I expected but again perfect for the needs. Very happy with this product and would order again for the price and the quality.
Response from The Mad Matter, IncSep 26, 2016
Hi Candy, Thanks for the kind words. If you would like to explore other options, please let me know.
hybrid
Very happy with my product from Mad Matter, but wish the shipper had more robust information like an ETA of receipt at the time of purchase
Response from The Mad Matter, IncSep 7, 2016
Sorry about the delay. Not sure why UPS took so long to get your mat to you. It shipped out the day after it was ordered. Sorry you had to wait, but am happy that you like the product.
Customer
Rug was very nice but more maroon than red
Response from The Mad Matter, IncAug 15, 2016
Good Afternoon, Thanks for the 4 star review, but it doesn't sound like you received the correct color mat. There is a maroon color AND a Regal Red, which is what you ordered. We would like to take care of you and make you 100% satisfied. Can you take a picture of the mat you received so that I can see the color? You can email it to [email protected]. Sounds like there may have been a shipping error. We'll take care of you if you let us. Thanks, Gary - 800-685-114
Bridgette
We put it in our kitchen area for our team members. They seem to love it. It's lite weight, easy to move to clean around and under and very soft.
Deb
Great product and arrived fairly quickly. Only issue was the measurement of 11' long should have included the rubber binding. Instead the rug was a little too long.