Madame BridalReviews of madamebridal.com

They didn’t have the item that was listed as available and their customer service was rude in response to canceling the order

Ordered dress and order was cancelled. No communication at all. Received an email asking how the service and when I said I don’t know my item was cancelled no response. So I have no idea how the products are.

The dress was beautiful, it came exactly as the pictures looked ,and has a good weights to it, the only thing I would say is that glitter gets everywhere but that’s ok because the dress is perfect

The whole experience was wonderful! I had a narrow timeline and a lot of concerns/questions that were addressed quickly and honestly. Dress shipped and arrived when they projected and exactly what I ordered. Would definitely do business with them again and refer friends.

The pantsuit is beautiful nicely made.

AMAZING! Minutes after ordering my dresses the owner called me to inform me one of the dresses was out in my size and consulted me to see if the size smaller could fit, after discussing the fit of the dress per his consulting I went with the smaller size and it fit! The dresses were delivered fast and in the time frame I placed it to be delivered! Will definitely be shopping here for future dresses!

I was in search for a dress that I found online and it wasn’t available anywhere, or I didn’t recieve any resposes about the avaliability. Then I found Madame Bridal site and recieved immediate response that the dress is avaliable. I was very concerned as I was ordering from Slovenia and wasn’t sure if the dress would be delivered before my Prom. They said that the expected delivery was at the end of March which was very close to my wear date but I have recieved it two days ago (at the end of February). I was very nervous in the ordering process so I directly contacted Simon on their site with my order number. He was very kind and helpful with all my questions and also very professional and reassuring that the dress will be delivered on time. My order was also marked as “Special order” which was quite stressful for me because I have read that the delivery in that case might be longer, but it was delivered to me in one month. The dress is in perfect condition and it fits me perfectly, so their measurments are accurate. I would 100% recommend ordering from them as their custom service is amaizing too which is the most important thing for me perosnally. Thank you Madame Bridal, I can’t wait to wear this beautiful dress on my Prom night.

I ordered a dress through my local bridal shop in PA. After six months, the dress arrived for a second time as the wrong dress - color and beading. My daughter reached out to Madame Bridal to see if they could help secure the dress in the color I wanted in time for my son's wedding. They contacted the designer with me on the phone. While shipping prevented delivery within the time frame I needed, they quickly began offering other solutions. They helped me find a dress with a fit that was flattering and sent it to me without delay. I would trust them again to order without ever seeing. Their customer service is just that good!