Mountain America Credit UnionReviews of macu.com

We obtained a 18 month construction loan from MACU (Mountain America Credit Union). The initial sales experience was positive, which is not a surprise. The draw process throughout construction was not easy and according to many subs required information not typically required by any other construction loan bank they typically receive draws from. At the end we only needed 2 more weeks to complete the project and there was no human-relationship component to the construction loan process. Despite the house having twice the value of the loan once we finished, there was no flexibility to help us reach the end and receive our CO. We lost the option to adjust to the current interest rate and our interest was further increased by .25% points in order to get a 30 day extension, despite really only needing 2 more weeks to get our CO. We were able to find, qualify for and secure new lending that was 1.25% interest points lower than the MACU loan (due to the consequences of needing a 30 day extension), so we elected to refinance. MACU was extremely rude and difficult to us, the title company and our new loan banker. Our new bank said they had never experienced a bank that was as difficult as MACU to provide the industry standard information to allow us to refinance. We never would have left MACU if they had been more supportive and flexible at the end of the construction loan. We understand they are missing out on a lot of interest payments over the life of the loan, however customers come and go and refinance all of the time, so being difficult is unacceptable. There is no excuse for the difficulty we experienced to get our new loan closed. We are in the local construction industry and we will NOT be recommending MACU for future customers. We went with them because our loan was a "Home-owner builder construction loan", which is a more difficult type of construction loan to receive. In hindsight, I wish we would have gone with a local lender that would actually work "with" us, and not just be a bank for lending. Also their website is very outdated and not easy to use for payments. Do not use this bank for construction loan lending!

Mountain America Credit Union (MACU) to a different institution, but it technically requires refinancing—closing the old account and opening a new one, rather than a simple transfer. While your current mortgage lender may not allow a new second-position lien holder, other Utah lenders can often refinance the HELOC into their own first-position mortgage or as a new second lien, provided you have sufficient equity

Once a customer oriented and competitive in offerings. Currently this credit union continues to lose customers because of the lack of customer service, long wait times and consistently removing options that made them competitive.

I am giving a 4 star because the bank is great! But their app is always having issues. ALWAYS! It's driving me nuts!

This credit union does not understand court documents. The employees are rude, unhelpful, and grossly ignorant of basic financial institution responsibility. We actually filed a complaint with the NCUA over their incompetence. Stay away!

In an increasing online/digital banking environment, this bank absolutely bucks. I have yet to ever get satisfactory service over the phone for my business accounts. Will be switching as soon as feasible.

Was lied to multiple times. The lack of knowledge for business credit was unreal to me.. they even had a vehicle loan for 3 yrs which gave no credit through personal or business credit.. if you want a quality place to help give you credit and better your situation this establishment is not the correct place.. would not recommend ever

If I could give them zero stars I would . I have had so much fraud on this account , but this last one is the last straw as it can e from a number on their website through Zelle, and they did NOTHING to fix the situation, basically said tough luck and that’s it. Literally the scammers took ALL my money out of my account and they are making us seem like it’s my fault I got scammed when the fraud was directly resulting from their website. I am LIVID. I had my money as well as my entire personal identification information taken from home. They don’t care . They will get their money back.. from the investigation, they just won’t give mine back to me / this is the second account conversion I’ve had in 3 months from fraud it just another of many fraudulent charges the bank allowed though . Worst customer service ever!