Mountain America Credit UnionReviews of macu.com

They returned the payment I made on a car loan from them then repoed my car. They refused to communicate with me or respond to my email and destroyed my credit for several years

We deposited a check from a different account on the 22nd, and they put a hold on it until the 26th even after it cleared our bank.

It is incredibly frustrating to feel like a loyal customer for years, only to be turned away when you need a simple tool to grow your business. Five years of history usually counts for a lot, but merchant services (taking credit cards) work a bit different Even though my FICO scores were 650 They would not give me a credit card reader. I guess I have no choice but to continue to use square and pay their high price fees for a credit card use This is the first time I've had problems with mountain America and I'm really sick of them saying it if I ever need anything they'll be there for me. The people that work there are very nice but the policies are very unfair and unrealistic

I was lied about the interest rate that I was going to pay for my car note in order to get me to sign up. I looked at the interest rate written in the document I signed and was told that they were going to fix it to the interest rate they originally told me. That didn't happen, I was paying more interest rate that I normally would have. The only reason I did my car note with MACU was because I believed they had the cheapest interest rate because they told me so. When in fact, they were one of the most expensive and lied to me in order to get me to sign up with them. Never again MACU, I don't recommend them to my worst enemy.

I have been with MACU for YEARS and I have an obvous fraudlent charge on my card. This isn't a small amount either. I disputed it and MACU found that it was legitmate. I have my state Attorney General investigating this and they agree it is fraud but MACU doesn't and they are inisiting that I pay this large dollar amount. I was told by someone yesterday that I could redispute it. Today I am told that I can not and they do not stand behind what their employees tell their customers that they owe us nothing. The supervisor I spoke to had a deffinate attitude. I told them that I am going to close my account and was told "oh well".

My experience with Mountain America was amazing! The team was friendly, professional, outgoing, and extremely knowledgeable! I always felt welcome when calling and going in and the team was eager to assist you. I’ve seen some of the reviews and don’t understand those that left lower scaled scores. This Credit Union was so helpful I truly enjoyed banking there and was very bummed when I thought I should leave. (I moved out of state & didn’t realize they had sister banks across the US). When I Mountain America I went to USAA which is an amazing institution. I would definitely rank Mountain America in the same league as USAA! Keep doing the amazing job you’ve been doing!

I am FURIOUS with the lack of access to my money that I have had overseas. I am currently sitting on a free shuttle and now running late for my flight back to the US because I have once again been blocked from booking an Uber on both of my MACU bank cards. I have provided my travel dates through the app before traveling and have already contacted you TWICE while in Ireland to remove repeated blocks on my cards. I have been stuck trying to get from the airport to my hotel upon arrival, stuck alone late at night trying to get back to my hotel, and am now running late to catch my international flight because of this despite reaching out to you several times throughout this trip. I only bank with MACU and have had NO access to funds during these times and have been left totally desperate, alone, trying to figure out alternatives with NO money. You had better believe that will change after this experience. I could not be more infuriated right now. Honestly, screw you all. I will never travel with you again!

I sent a check using USPS. The tracking number indicated they received the check. I called MACU numerous times to make sure the transaction with the enclosed funds are performed. They indicated they were on it and to call the next day, After several days of calling, getting the run around, they said they lost the check. They were of no help. Because this was a 401K check--it was issued by the administrator I had to call the Administrator to begin a check cancelling process and waste of not being able to have my 401K transferred. Do not use MACU. They have no customer service. And when they answer they are rude, inconsiderate, and not reliable.