MacmallReviews of macmall.com

3.7554 reviews
Computers & Phones
1940 E. Mariposa Ave, El Segundo, California

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About Macmall

MacMall sells Macintosh computers, Mac accessories, Mac software, iPads, iPods, accessories for the Mac, iPad, iPhone and Apple Watch and consumer electronics to consumers and businesses.MacMall Is the Best Place to Buy Apple Products, Apple Related Solutions and Consumer Electronics! Here are some of the many MacMall business services you can count on:Dedicated MacMall Business Account ExecutivesWindows installation on your MacCorporate Access Pages (CAPs) - customized MacMall sites with specific pricing for your businessSoftware licensing and trackingImaging and replicationAsset taggingLeasing service

Macmall (macmall.com) has 554 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.

Also known as: macmall.com
Website: macmall.com
Category: Computers & Phones
Location: El Segundo, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: May 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Macmall reviews

554 approved reviews, newest moderated first

DAVID
Jun 20, 2017
Great price.
Great price.
Dan
Jun 19, 2017
Frustrated because of immediate price reduction with no consideration for my purchase
Watch your price!! Macmall discounts their products randomly. I purchased a MacBook Pro for $1489 on June 14th. It shipped and I was charged on June 16th. On June 17th, I received a promotional e-mail that the exact product I had purchased had been discounted to $1429. I called Macmall customer service to ask for a consideration in the $60 price reduction and was denied. I and my company have done a great deal of business with MacMall in the past but will have to take this experience into consideration in the future. I'm shocked that a company as large as this would allow $60 to stand in the way of a happy customer. Update... Thank you for the response and for the offer to refund the $60. My only suggestion would be to further authorize your front-line customer service agents to make this decision to avoid the negative reviews.
Response from MacmallJun 19, 2017
Thanks for taking time to speak with us today. Again, we apologize for the inconvenience. For any questions or assistance, please feel free to send us an email at [email protected] We would like to help and hope that you would consider us again. Sincerely, MacMall CustomerCare
MICHELLE
Jun 16, 2017
NO CUSTOMER SERVICE AT ALL
NO CUSTOMER SERVICE AT ALL. SPEAKING TO PEOPLE WITH HORRIBLE ENGLISH ACCENTS, COULD NOT UNDERSTAND THEM. WOULD HAVE TO CALL BACK UNTIL I COULD UNDERSTAND SOMEONE. AND THEN THERE WAS ABSOLUTELY NO CUSTOMER SERVICE...ZERO.
Response from MacmallJun 16, 2017
Dear Michelle, We understand that your experience with us may not be the best. We hope to know more about your experience. Our Customer Service team will contact you shortly for the updates. We'll make sure we take note of your feedback to further improve our service. We apologize for the inconvenience. MacMall CustomerCare
Thomas M.
Jun 16, 2017
Very good experience with MacMall!!!!
Very good experience with MacMall!!!!
Response from MacmallFeb 27, 2018
Thank you for leaving such a nice review. We appreciate your loyalty. You have certainly made a good choice and we will always do our very best for your satisfaction. Thanks, MacMall Customer Care
Randall S.
Jun 15, 2017
Disappointed with my experience …
Disappointed with my experience purchasing from Mac Mall. After placing my order it was held up by their security dept who reached out and asked me to call. When I did I reached an unbranded merchant transaction processing center. I had trouble hearing the english spoken through a heavy accent. My $1900. order was shipped UPS Ground which I find ridiculous. Order place Friday 6-9-17 and have not received it at 3 PM CDT on Thursday 6-15-17. No more ordering from Mac Mall
Response from MacmallJun 16, 2017
Dear Brion, We understand that your experience with us may not be the best. We hope to know more about your experience. We sent you an email to help resolve your concern. We'll make sure we take note of your feedback to further improve our service. We apologize for the inconvenience. MacMall CustomerCare
RALPH
Jun 15, 2017
I have not received the item I …
I have not received the item I requested after 2 weeks since ordering. I have not received a shipping order so I cannot track if its sent. not happy at all. I heard from Ms Labadan and she corrected the issue. I just received the replacement I Ordered. Very happy now
Response from MacmallJun 15, 2017
Dear Ralph, We understand that your experience with us may not be the best. We sent you an email to help resolve your concern. We'll make sure we take note of your feedback to further improve our service. We apologize for the inconvenience. MacMall Customer Care
JACK
Jun 14, 2017
Product as advertised and very …
Product as advertised and very reasonable.
Pj C.
Jun 14, 2017
Great value! Very fast and beautiful screen!
Great value and my wife really liked the laser etched message I asked for on the back on the 2017 iPad. Very fast and beautiful screen!

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Very good experience with MacMall!!!!

Disappointed with my experience …

I have not received the item I …

Product as advertised and very …

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