MacmallReviews of macmall.com

My shipping experience was a nightmare from the beginning. MacMall sent me a UPS tracking number. When I clicked on the hyperlink, I was sent to the FedEx site with no tracking information. I waited a couple of days before I called MacMall only to find out it was shipped Pitt-Ohio trucking. I couldn't track the package with Pitt-Ohio, so I called. The day it was suppose to be delivered, I stayed at the office until 7pm, only to call Pitt-Ohio back to find out my package was lost. MacMall's response was to open an investigation which would take another 8-10 days. As a small business owner, I don't have 8-10 days. Fortunately, Pitt-Ohio found the package and it was delivered 5 days later. It was still stressful when I have clients waiting on me.

Packages arrived with item missing. Very difficult time getting through to customer support. So far, no resolution to the discrepancy. Will definitely delay my receipt of the item, if they agree to send it. I am contemplating filing a dispute with the CC company. Addendum: missing item mailed to my home after finally finding helpfulcustomer service rep.

Bought refurbished HP and am very pleased.

They are trying to illegally collect sales tax on online purchases, and when you call to ask about the issue, they gave you misinformation, make you chase down a rabbit hole, and hang up on you.

Good prices on HP brand ink cartridges. Fast delivery and good delivery/tracking updates.

I was not aware that this order had to be signed for. When Macmall called to verify that I had made this order, they should have told me that a signature would be required. If I was apprised of this, then I would have canceled the order. FedEx makes deliveries at extremely inconvenient times so the 2 day delivery that I was expecting is now 3 days and I didn't ask for that. Paying extra at an Apple store would have avoided this aggravation.

Shipment came fast and everything was well packed. All items were as described and pricing was good. I wI'll order again.

Asking me for my opinion before my order leaves your warehouse is questionable, but in any event I only have my experience to this point to be able to review MacMall. Their CSR's who called to verify my credit card were unreasonably rude. That's my entire experience so far. One star out of five, and that has nothing to do with the product ordered.