Emily T.
THE ABSOLUTE WORST
Whatever you do, do not BUY a dress from this criminal company. I bought my wedding dress from them and all the rhinestones are falling off. It cost $598 and is the quality of something that probably cost $20 to make. They are criminals and it is a total scam company. I am confused how they are in so many high-end retailers when they are literally the worst quality. I would compare quality to H&M. Don't bother reaching out to customer service because they do not care. Updating that they suggested I go to Joann fabrics to get replacement rhinestones. What a joke! Do not give this company your money.
Response from Mac DuggalMar 12, 2024
Hi Emily, We are so sorry to hear you were not satisfied with the gown you purchased. We have escalated this to the proper department and are making sure to quality check that garment to avoid any future issues. We sincerely appreciate you bringing this to our attention. When looking into this further, we noticed that you made this purchase through an external retailer and not directly on our website. To give some insight, our Customer Service team at Mac Duggal is very limited in what action we can take on external orders. This is due to lack of visibility of an order that is not placed directly on macduggal.com. Rest assured, if we had rhinestones available for this particular gown, we would have loved to send them to you right away! We care about your experience and apologize that you did not receive the outcome you were hoping for. We hope you give us another chance in the future. All the best, Mac Duggal, Customer Care Team